Business Analyst - User Acceptance Testing

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  • Location:
    San Jose, California, US
  • Alternate Location
    Austin,Texas; Chicago,Illinois;RTP; North Carolina
  • Area of Interest
    Supply Chain
  • Compensation Range
    89900 USD - 149000 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1444417

The application window is expected to close on 08/25/2025.

Job posting may be removed earlier if the posting is filled or if a sufficient number of applications are received. 

Meet the Team

Join a dynamic team at the forefront of Transformation in Global Manufacturing Operations (GMO). Our team collaborates across functions—working closely with business users, developers, architects, and transformation managers—to deliver business-critical solutions. We are passionate about quality, innovation, and ensuring that every solution we deploy meets the highest standards for global partners.

Your Impact

As a User Acceptance Testing resource, you will play a pivotal role in ensuring that our applications and solutions meet user needs and business objectives. You will have the outstanding opportunity to contribute to UAT initiatives from planning through execution, working with multi-functional teams to transform requirements into successful deployments. Your attention to detail and collaborative spirit will help drive operational perfection and continuous improvement across Cisco.

  • Responsible to define the scope, objectives, and approach for UAT, ensuring it aligns with business requirements and project goals.
  • Responsible for defining and documenting comprehensive test plans, scenarios, and test cases based on business requirements and functional specifications.
  • Responsible to Identify and assess potential risks associated with UAT and develop mitigation strategies.
  • Collaborate with business users, developers, and other partners to ensure clear communication and alignment throughout the UAT process.
  • Coordinate with partner teams on any test support needed from partners
  • Maintain open and transparent communication with the UAT team and partners, ensuring everyone is advised of progress, issues, and decisions
  • Oversee the execution of test cases, ensuring they are performed accurately and thoroughly.
  • Responsible for Order Progression
  • Responsible for Defect Resolution & Closure
  • Supervise UAT progress, track key metrics, and provide regular status updates to partners.
  • Thoroughly detail the results of UAT, including test cases, scenarios, and any issues or defects identified.
  • Partner with Transformation Managers, Architects, IT and other impacted partners as part of the test planning and execution phases and communicate test status to all partners through project lifecycle.
  • Provide training and onboarding to new testers, ensuring they have the vital skills and knowledge to perform their tasks effectively.

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Supply Chain Management, Industrial Engineering, or equivalent.
  • 5+ years of direct experience in Supply Chain Operations, Manufacturing, Materials, or Inventory domains.
  • Prior experience in UAT, QA, or test management.
  • Experience with Software Development Lifecycle (SDLC) and Agile methodologies.
  • Experience with test management tools such as Qtest or Rally.
  • Knowledge of SQL querying.

Preferred Qualifications

  • Ability to identify, assess, and mitigate risks associated with testing.
  • Demonstrated ability to train and onboard new testers optimally.

Why Cisco

Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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