Business Analyst Intern - Krakow

  • Location:
    Krakow, Poland
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

Location: Poland, Krakow (we follow a hybrid work approach, on stated days you will be expected to join your team in the office)

Program Start Date: June/July 2023

Duration: 1 year 

Why you will love Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

What life as an Intern in Cisco is all about:

Cisco Customer Experience Academy’s Internship Program is designed to provide you with practical opportunities to apply theory learned from the classroom to a professional work setting. You will be coached and mentored by some of the industry’s brightest minds who will help challenge and develop your skills. You will get the opportunity and resources to become a true technology expert when combined with your drive and motivation.

All combined, your Internship increases your job readiness across the industry and will give you a competitive advantage for landing a full-time job at Cisco.

By participating in the Internship program you will:

  • Partner with Global CX Center Operations team members, regional and globally. The charter of Global CX Center Operations team is to plan, execute and accelerate the delivery and business Performance of the Global CX Centers to orchestrate and enable the transformation of CX into the desired Future State.
  • Learn:
    • How CX Center Ops team manages, leads and monitors business analytics to achieve overall delivery, business and company objectives.
    • How to deliver business insights and recommendations leveraging analytics, predictive modelling, observations & business knowledge.
    • How to enable operational improvement through the strategic management and analysis of business drivers and practices.
    • How to drive change through collaboration on the strategic development and management of performance measurements and control systems well as supporting the leadership.
  • Work on routine business operational issues in identified areas for the CX Global Center Delivery organization
  • Focus on supporting of day-to-day operation of the business
    • Manage/Administer business data, analysis, KPI deep dives via different tools like excel, tableau,…
    • Responsible for generating reports
    • Ensure data accuracy
  • Build your professional network. Practice how to communicate, share knowledge & ideas and work with diverse cultures
  • Be part of Cisco and embody our core values
  • Significantly increase your chances to get full time job in Cisco in future

Who is our ideal candidate?

  • You are currently enrolled in a STEM degree (being a student for the duration of the internship is a must) 
  • You are fluent in English (written and verbal) 
  • You have strong attention to detail and enjoy working in a matrixed environment
  • You have an operational understanding of the current processes by which the organisation is run
  • Technology knowledge: Excel, Tableau, SFDC
  • You don't need any visa sponsorship to work and live in Poland

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.