Business Analyst, Global Services Sales COE

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  • Location:
    Offsite, RTP, North Carolina, US
  • Alternate Location
    US Remote
  • Area of Interest
    Business Strategy and Operations
  • Compensation Range
    93400 USD - 149200 USD
  • Job Type
    Professional
  • Technology Interest
    Services & Software
  • Job Id
    1447374
New

The application window is expected to close on: 8/6/25

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. 

Successful candidate will be located in the US Major East Coast Cisco Market or US-Remote 

 

Meet the Team 

The Global Services and Buying Programs Sales team is anchored in one unified vision: We accelerate customer value realization through premium services and buying programs. Our team empowers sellers to drive Cisco’s durable growth by fostering a culture of high performance, continuous improvement, and professional development. As trusted advisors to Global and Regional Sales and Customer Experience leadership, we unite diverse expertise to deliver exceptional value to our customers and create significant business impact in a truly integrated Cisco environment 

Your Impact 

As a Business Analyst within the Global Services Sales Center of Excellence (CoE), you will play a vital role in enabling data-driven decision-making and operational excellence across the global services business. Reporting to the CoE Leader, you will collaborate closely with regional CoE Program Managers, sales leaders, sellers, and operations teams to deliver actionable business insights, develop critical reporting and dashboards, and drive continuous improvement. Your work will directly support key initiatives to increase services attach rates, penetration, and premium services mix, while identifying risks and opportunities for business growth. 


Business Insights & Reporting: 
Develop and deliver comprehensive monthly reporting packages covering all areas of the CoE, providing actionable insights to drive performance and support strategic business decisions. 

Data Analysis & KPI Monitoring: 
Gather requirements, analyze data, and develop robust dashboards and reports to monitor key performance indicators, such as services attach rates, penetration, missed attach opportunities, true-up/true-forward (TU/TF) opportunities, and lapsed renewals. 

Stakeholder Collaboration: 
Partner with the CoE Leader, regional program managers, Global Services and Buying Program Sales teams, Sales and CX Finance, and Services Sales leaders to understand business needs and align analytics priorities. 

Process Optimization & Automation: 
Proactively identify and recommend process improvements and automation opportunities to increase efficiency, data accuracy, and quality across reporting workflows. 

AI-Driven Solutions: 
Discover and implement AI optimization to enhance CoE workflow execution, data integrity, and the overall quality of reporting and processes. 

Opportunity Identification: 
Support identification, data scrubbing, quoting, and booking processes for TU/TF opportunities, and analyze shipment and missed attach data, including long-tail opportunities. 

Renewal Risk Management: 
Track and report on 180-day renewal lapses, identifying risks and opportunities for sellers to maximize service renewal performance. 

Best Practice Sharing: 
Contribute to cross-regional knowledge transfer by sharing reporting best practices and supporting continuous improvement initiatives. 

 

Minimum Qualifications 

  • Bachelor’s degree or equivalent experience in Business, Data Analytics, Data Science, Information Systems, or a related field. 
  • 3+ years of experience in data analysis, business analytics, or a similar role (technology or sales operations experience preferred). 
  • Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI, Excel).  

Preferred Qualifications 

  • Strong analytical, problem-solving, and data management skills. 
  • Experience with sales operations data, quoting, and booking systems is a plus. 
  • Excellent attention to detail and ability to communicate findings to both technical and non-technical audiences. 
  • Strong organizational skills, able to manage multiple priorities in a fast-paced environment. 
  • Advanced skills in Excel, PowerPoint, and data storytelling. 
  • Experience in a technology or sales operations environment. 
  • Experience working with Salesforce (SFDC), Tableau, or Sales Console. 
  • Strong understanding of Cisco Services, Services Buying Programs, and related sales and operational programs. 

 

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. 

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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