Business Analyst - Commerce Experiences

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  • Location:
    Krakow, Poland
  • Area of Interest
    Administrative and Business Support
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1449074

Who We Are

Commerce Experiences is a forward-thinking team transforming Cisco's internal ordering systems. We simplify and unify ordering and prospecting processes into a seamless, scalable motion across the organization, focusing on optimizing the experience for our diverse partner ecosystem.

What You’ll Do

As a Business Analyst within the Commerce Experiences Product Management team, you will play a key role in supporting our vision to make commerce a catalyst for growth. You’ll work closely with Product Managers, business stakeholders, and cross functional teams like engineering, and design teams to analyze business processes, gather requirements, and help deliver the End-to-End Commerce Lifecycle Experience for Cisco partners and sellers. You will focus on As-Is and To-Be business process, data analysis, user insights, and continuous improvement of processes, with an emphasis on solving customer and partner problems

Who You Are

You are an analytical, detail-oriented, and collaborative professional with a passion for improving business processes and driving user-centered outcomes. You are eager to learn, adaptable to change, and thrive in dynamic environments. Your communication skills and teamwork enable you to work effectively across diverse teams and stakeholders.

Key Responsibilities

  • Business & Data Analysis: Collect, analyze, and interpret data related to product usage, partner experience, and process efficiency. Develop actionable insights and recommendations to inform product decisions, with a focus on Disti commerce.
  • Requirements Gathering: Work with stakeholders (Product Managers, engineering, partners, sales, and operations teams) to gather, document, and prioritize business and technical requirements.
  • Process Improvement: Identify inefficiencies in the current process and assist in designing solutions to improve user experience and productivity for Cisco partners, customers and sellers
  • Reporting & Metrics: Assist in tracking KPIs, preparing regular reports, and visualizing data to support product strategy and performance measurement.
  • User Support: Help facilitate user research, feedback sessions, and UAT (User Acceptance Testing) to ensure product enhancements meet user needs.
  • Cross-functional Collaboration: Work closely with Product Managers, engineering, and design teams to support feature prioritization, backlog grooming, and sprint planning.
  • Documentation: Prepare clear documentation for processes, requirements, and user stories to enable effective team collaboration and knowledge sharing.

Required Skills

  • Analytical thinker with attention to detail and a drive to solve problems.
  • Strong verbal and written communication skills.
  • Ability to synthesize data and create clear, concise summaries and presentations.
  • Collaborative mindset and willingness to learn from cross-functional partners.
  • Basic understanding of business processes, partner ecosystems, or channel management.
  • Familiarity with data analysis and visualization tools (e.g., Excel, Tableau, or Power BI).
  • Eagerness to understand and support digital transformation in commerce and partner experiences.
  • Adaptability, growth mindset, and willingness to take ownership of tasks.

Minimum Qualifications

  • Bachelor’s degree in Business, Engineering, IT, or a related field.
  • 3-5 years of relevant experience in business analysis, product support, operations, or a related area (internships and co-op experience considered).
  • Experience working in large organizations or with partner/channel ecosystems is a plus.
  • Exposure to data analysis, requirements gathering, or process improvement projects.
  • Cisco experience or familiarity with Cisco’s business processes and systems is a plus.

#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

 
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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