Asset Manager

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  • Location:
    Oeiras, Portugal
  • Alternate Location
    Krakow
  • Area of Interest
    Administrative and Business Support
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1447502

Cisco Asset Manager 

Meet the Team

Cisco Asset Management Services provide customers with near real-time visibility into their Hardware (HW) and Software (SW) Installed Base (IB). This enables customers to efficiently manage their Cisco entitlements throughout their lifecycle and make informed business decisions.  

As a Cisco Asset Manager, you will play a pivotal role in engaging directly with customers, providing valuable insights, and collaborating with Cisco’s Customer Experience (CX) and Sales teams. You’ll help customers optimize their hardware, software, and service coverage while driving operational excellence and reducing risks. This role is key to Cisco’s recurring revenue model, ensuring clean, accurate data and empowering customers to better understand and manage their Cisco inventory.

Your Impact

  • Define customers’ business structures and identify the Cisco Assets (HW & SW) to be managed under the service scope.
  • Combine customer, network, and Cisco perspectives into an Installed Base (IB) baseline, capturing device quantities, types, locations, service coverage, and other key asset attributes.
  • Conduct ongoing discovery of all hardware and software assets purchased or deployed across networks and validate ownershio and usage with customers.
  • Provide insights to support customer reconciliation and validate data for Software and Service Enterprise Agreements when applicable.
  • Deliver actionable reports on software compliance (e.g., OS conformance) to minimise downtime and ensure devices operate with up-to-date, recommended versions.
  • Assist ustomers in developing a "Smart Account" strategy to centralize licenses, devices, and agreements based on their business needs.
  • Prepare reports, lead client calls, participate
    in Quarterly Business Reviews (QBRs), and conduct on site visits as required.     

Minimum Qualifications 

  • Demonstrated ability to analyze large raw data sets and produce comprehensive, customer-focused reports.
  • Proven Technical Knowledge of Cisco products, services, and the broader technology industry.
  • A minimum of 5 years experience in customer engagement or service roles.
  • Bachelor's degree or equivalent professional experience.
  • Willigness to travel internationally on a quartely basis, as required.
  • Fluent in English (other languages are a plus!)

Preferred Qualifications

 

Effective communication: Being a proeficient and assertive communication who inspires trust in others.

Time Management: Highly organized with outstanding time management skills to handle responsabilities efficiently.

Proactive Problem-Solving: Demosntrating self-sufficiency and a proactive mindset to address challenges efficiently.

Customer- Centric Atittude: Exhibiling a can-do attitude and eagnerss to deliver exceptional customer service.

 

#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all.

 

Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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