Asset Manager

Apply
  • Location:
    Garching, Germany
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1438594

Cisco Asset Management Services is crafted to give customers near real-time Hardware (HW) and Software (SW) Installed Base (IB) view, so that customers can effectively handle the life cycle of their Cisco entitlements and make the right business decisions. This is a customer engagement role which requires customer engagement/service experience. The Cisco Asset Managers work directly with stakeholders and collaborate with Cisco Customer Experience (CX) and Sales teams to deliver Hardware, Software and Service Coverage insights and enable a smooth assets lifecycle management to the end customer.

This role plays a key part in enabling Cisco’s recurring revenue business by providing clean, accurate data. Asset managers are encouraged to understand customer’s hardware and software inventory better than the customers themselves, thereby giving relevant insights, reducing risk, and providing operational excellence.
 

Role & Responsibilities

  •     Define customer’s business structure and associated Cisco assets (HW and SW) that will be handled under the service scope.
  •     Combine Customer, Network and Cisco’s view into an IB baseline designating the device quantity, type, location, service coverage and additional asset attributes.
  •     Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
  •     Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)
  •     Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.
  •     Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).


Eligibility & Qualifications

  •     Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs
  •     A proficient communicator that is assertive and inspires trust in others
  •     Proactive, self-sufficient, and highly organised with outstanding time managements skills.
  •     Can-do-attitude and eagerness to deliver the best customer service in class
  •     Bachelor's degree/Graduate preferred
  •     At least 5 years of overall customer engagement/service experience
  •     Fluent English and German speaker (other languages are also a plus!)
  •     Able to travel abroad quarterly as required
  •     Knowledge of the industry, Cisco products and services


We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team on innovative technology and powering a more inclusive future for all. How do we do it? Well, for starters – with people like you!

We embrace digital, and help our customers implement change in their businesses. Sure, we’re a company that’s 35 years strong and maybe you’ve heard we’re a hardware company. But we’re also a software company. A security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. And we’re the tech behind keeping the world connected, productive, and ever adapting in our hybrid world by way of Webex.

Day to day, our teams have each other’s backs. We tackle whatever challenge comes our way, we recognize our accomplishments, and we grow together. We celebrate one another – from big life moments to big career moments. And giving back is in our DNA (we get 5 days off each year to do just that too)!

What’s powering an inclusive future for all look like? We know that without diversity of thought and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities are leading the way, and together we’re committed to learning, listening, caring for our communities, and supporting the most vulnerable through our innovation, amazing culture, and a collective effort to make this world a better place.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

 
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply