Architecture Success Programs Manager - XDR

  • Location:
    Minato, Japan
  • Alternate Location
    Anywhere in Japan
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id

Architecture Success Programs Manager ASPM), XDR


What You'll Do

The ASPM role is a highly critical, strategic advisor that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest-growing teams.


This is a highly technical role for a subject matter expert, intended to help our customers with a myriad of their adoption challenges as a specialist within the Cisco Security architecture, including Secure Network Analytics, Secure Cloud Analytics, Secure Endpoint, SecureX, NGFW as well a high degree of competency around R&S technologies.


Main responsibilities

The ASPM will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

  • Assist with onboarding new customers and act as the customer's advocate within the business.
  • Assist with support escalations.
  • Assist the sales organization and channel in ensuring customers understand our post-sales value proposition.
  • Assist with managing pre-release and Beta product testing for critical customers.
  • Assist the sales and services organizations with services pre-sales.
  • Assist the support renewals team.
  • Assist the wider Customer Success team as required across all theatres.
  • Understand the customer's business strategy to help drive the adoption of Cisco Security solutions.
  • Articulate Cisco's Security architectural approach to help the customer succeed.
  • Lead complex escalations related to the Cisco Security suite of solutions.
  • Trusted advisor to customers and evangelize Cisco Security.
  • Technical leader mindset.


Key Skills:

  • Native level Japanese
  • Business level English is a plus
  • Strong Networking and Security background – Cisco Secure suite of solutions, NGFW, Endpoint Protection, ASA, ISE, IOS, and Enterprise Networks highly desired.
  • Strong customer advocacy skills.
  • Ability to work independently across multiple time zones.




Who You Are

  • Inherently understands customer needs and provides the best CX onboarding and contract lifecycle experience to enhance customer value.
  • Expert technical knowledge to understand and connect customer business outcomes to offer functionality to accelerate customer value.
  • Work across internal and external teams of all levels to proactively support the customer. Reducing the time it takes the customer to start engaging with and receiving value from their service. Ability to operate and interact with customers in a remote/virtual environment.
  • clear understanding of the customer's business outcomes and how the ASPM can support the customer on their path.
  • Interest in and proven execution ability with relevant offers and driving customers to their outcomes.
  • Skilled at issue management and managing customer expectations
  • Delivers complex information confidently and convincingly appropriate to a diverse audience that produces clarity and impact.


Required Experience

  • 10+ years of experience in technical consulting or direct customer interfacing/engagement roles with a deep understanding of industry best practices related to one of the IT security domains.
  • Strong background in problem-solving.
  • Insights into how companies protect their assets and their businesses. This includes understanding technologies used to reach business outcomes and optimal ROI.
  • A high degree of competency across multiple security technologies; Firewall, IPS, EDR, XDR, and Behavioural Analytics. The objective is to assist customers with barriers they experience as they onboard and implement Cisco Security Solutions.
  • Thorough understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, with an ability to define and articulate how customers can use technology to solve business challenges
  • Suggested Cisco technical Certifications: CCIE, CCNP, CCDP, or equivalent strongly preferred
  • Suggested Cisco Success Management certifications: Cisco Certified Success Specialist
  • , CISSP, or equivalent strongly preferred.
Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.