Application Support Engineer - L2 Prod Support, Linux, AWS - 3-8 years

  • Location:
    Hyderabad, India
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and solving problems application issues and issues resolution or customer concern.

Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure/Service Support team members.

Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging.

Understand the Client Business and Prioritize things accordingly.

Diagnose Problems/Issues/Defects and be able to communicate well with the customer.

Investigate technical issues with client integrations or internal system and Guiding customers though setup/using of platform features and APIs.

Delegate issues to downstream teams for deeper investigation

Coordinate with Development team to seek and devise solutions

Maintain documentation and playbooks related to Support and System Operations

Responsible for coaching and mentoring less experienced team members and or acting as a domain specialist.

Work in a Change Management and Ticketing environment (i.e Tivoli, ServiceNow)

Who You'll Work With

L2 Production Support Engineer will work on IT systems/applications/Software's which are currently being used by the end users. This job has a main objective of ensuring the application or platform is up and running as expected.

The person is expected to have very strong technical skills with 4 or more years' experience. Strong problem-solving skills with good communication skills, ability to work under pressure with a high sense of urgency.

Looking for someone who is proactive, self-driven and able to identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work.

Who You Are

Experience with AWS Services (VPC, EC2, EBS, EFS, SNS, RDS, DynamoDB)

Will be able to manage Linux services

Knowledge on Scripting Languages Python would be an added advantage.

Experience with Relational Databases (MYSQL, MSSQL)

Knowledge with Integration Tools (Jenkins)

Knowledge with Planning Tools (JIRA, GitHub)

Experience reading Java code is very helpful

Note: It is a 24*7 job defined within a team to work in shifts.

Key Skills :

Linux: CPU, memory, TCP ports , openfiles, iowait, load average, file operation commands

Tomcat or Jboss or any web application server deployment knowledge.

SQL: select/update/DELETE/join queries

Why Cisco?

 #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

 We embrace digital and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

 But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

 Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, aggressive steps, and take the difference to heart. Because without diversity of thought dedication and equality for all, there is no moving forward.

 So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Digital content trends geek? Many of us are. Passion for technology and world-changing? Be you, with us!
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.