Cisco Careers

Service Sales Manager

About Us

AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000.

About the Role

As a Services Sales Manager you help our customers unlock the value from AppDynamics through AppDynamics Customer Experience (CX) offerings. To do that, you establish and maintain strong relationships with our existing customers.  The Services Sales Manager partners and collaborates with the software sales team, to identify, position and win Services opportunities.   You drive a services sales cycle to a successful close in concert with the sales, legal and operations teams as well as technical and project management subject matter experts in services.

You will exemplify these traits

●      Empathy – We connect at a human level with our customers, partners and colleagues and we can walk in their shoes

●      Leadership – We demonstrate technology and thought leadership and guide our customers to success

●      Creative – We always find a sustainable path to yes

●      Trust – We trust each other, our customers and our colleagues outside of CX and we partner with them

●      Technology – We sell software for technologists and we speak their language

●      Curiosity – We strive to truly and intimately understand our customer’s business challenges and help solve them

Key responsibilities (What Do You Do?)

1.     Responsible for Professional Services (Consulting/Education/Premium Support) bookings Quota achievement within a Territory or Region

2.     Build and maintain strong, long-term relationships with AppDynamics customers and partners so that you understand the customer business goals, challenges and market opportunities and can identify new opportunities to meet them through AppDynamics CX offerings

3.     Build close working relationships with AppDynamics Account Managers and Sales Leaders by articulating the value of AppDynamics Professional Services to help drive Customer Success.

4.     Position AppDynamics Professional Services Offerings within a defined territory and against bookings targets by structuring proposals that address the customer business objectives

5.     Write clear, unambiguous and concise statements of work and proposals which capture the customer business value objectives

6.     Manage all elements of sales forecasting for a particular Territory/Region.

7.     Drive all phases of the services sales cycle and successfully orchestrate customer as well as internal stakeholders (subject matter experts, sales, legal and operations) to get to a successful close

8.     Maintain and demonstrate AppDynamics solution understanding and industry trends to establish trust and confidence with both sales team and customers

9.     Keep abreast of the services capabilities and maintain a portfolio of success stories in order to connect the dots in the field and showcase relevant past experiences to prospective customers

10.  Partner and collaborate with the engagement team for proper project handoff and initiation and on-going services positioning opportunities

11.  Identify and cultivate opportunities to deliver value through services with existing accounts within the assigned territory

12.  Collaborate with the CX offering team on defining new packages and update existing offering and collateral on the back of the experience in the field

Critical Experiences (What experiences do you Need?)

●      Degree in Computer Science or similar technical field or in business disciplines

●      5+ years of services delivery experience (as a project manager, consultant or architect)

●      2+ years of services sales experience (customer facing proposals, estimates, Statements of Work or similar) as part of an enterprise software company

●      Familiarity with services sales concept (T&M, Fixed fee, milestones, acceptance, NTE, scope, forecasting etc) and experience in navigating a negotiation and handling objections elegantly and with a desire to find a mutually acceptable solution

●      Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)

●      Ability to get to the core of the business problem at hand and develop a creative, elegant “path to yes” solution

●      Consulting background and ability to persuade with a prescriptive approach that inspires trust and confidence.

●      Strong command of the English language (written and spoken) with each additional language a plus

●      Ability to travel