AppDynamics Professional Services Practice Manager(1347000)

  • Location:
    Offsite, Dallas, Texas, US
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    AI or Artificial Intelligence, Big Data, Analytics, Cloud and Data Center, Collaboration, Video, Internet of Everything, Networking
  • Job Id
    1347000

About Us

AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000.

About the Role

The Services Delivery Manager is a key people manager role in the post-sales organization which is responsible for ensuring customers realize the full value of their investment in our technology. You will be managing a team of talented and experienced consultants and solutions architects with deep knowledge of AppDynamics and the surrounding technology landscape.

You will exemplify these traits

• Curious - Have desire to truly and intimately understand our customer's business problems

• Creative - In finding a sustainable path to yes

• Partnership - To both the customer and to our colleagues outside of services organization

• Technology First Mindset - We sell software for technologists and we speak their language

• Empathetic - Connect at a human level with our customers and be able to walk in their shoes

Key responsibilities (What Do You Do?)

• Build the best in class technical services delivery team consisting of consultants and solution architects

• Recruit, onboard, train and develop consultants and architects, as well as retain them by fostering supportive and collaborative team culture

• Partner with the sales and other services teams to scope new opportunities and plan delivery

• Develop professional services delivery practice through the creation of repeatable processes and implementation best practices

• Own and manage the overall health and long-term services strategy for customer accounts in the region

• Deliver services sales and revenue targets for the region

• Effectively manage field escalations and collaborate with various stakeholders to develop positive outcomes

• Be the player-coach and provide ongoing support to team members during customer engagements

• Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality

Critical Experiences (What experiences do you Need?)

• Masters in Computer Science or similar technical field

• 10+ years of relevant technical experience, or 5+ years on AppDynamics products

• Excellent people management track record. Be an extraordinary leader who can quickly gain the trust of very highly skilled technical team members

• Previous experience as a technical or pre-sales Consultant for an enterprise software company or for a recognized consultancy firm

• Expert level understanding of the application performance management space with hands-on experience on AppDynamics or a competing product

• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)

• Adopts a consultative and prescriptive approach that inspires trust and confidence

• Effectively facilitates workshops and meetings (design thinking experience is a plus)

• Expert, hands-on level experience (2+ years) in at least three of the following technical domains

    • SDLC practices including Agile practices, DevOps and CI/CD strategies
    • IT Operations (NOC or similar)
    • Performance Engineering/Testing
    • Virtualization and/or Containerization (Kubernetes, Docker, etc)
    • Cloud technologies (Azure, AWS, etc)
    • Application Performance Management
    • Application Development
    • Enterprise Operating Systems
    • Database Technologies
    • Enterprise Servers and Network Technologies
    • Experience with JavaScript (JQuery, Dojo, AngularJS, etc)
    • Java (to include J2EE) Stack Technology Proficiency and Awareness
    • .Net Technology Proficiency and Awareness


• ITIL, TOGAF certifications a plus

• Strong command of the English language (written and spoken) with each additional language a plus

• Ability to travel up to 30%

    Perks

    We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make get us out of bed every morning, like:

    • Medical, dental, vision coverage
    • 401k match (4.5%)
    • Wellness perks (gym, hobbies, education, store discounts, personal finance)
    • 4 weeks PTO, 5 days VTO, 14 holidays (including 1 birthday PTO and 1 floating holiday)
    • Weekly catered breakfast and lunch, and all the snacks, fruits and drinks your heart desires, monthly happy hour events, and weekly massages
    • Brand-new state of the art office in downtown San Francisco, centrally located near BART, Caltrain, Muni, the ferry, and a bike share station
    • Free shuttle service and pre-tax commuter benefits

    Why Cisco

    #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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