AppDynamics Delivery Director - APAC

  • Location:
    Singapore
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    AI or Artificial Intelligence, Big Data, Analytics
  • Job Id
    1305130

Delivery Director APAC

 

About Us

AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000.

 

About the Role

The delivery director role is a key executive within the Professional Services business unit which is responsible in ensuring customers realize the full value of their investment in our technology. The position is responsible for providing strategic leadership in Services execution across APAC aligned to AppD’s strategic imperatives.  You will be leading a diverse team of Service Delivery Manager(s), Consultants, Architects and Project Managers across APAC and be driven by Customer Success

 

You will exemplify these traits

       Curious – Have desire to truly and intimately understand our customer's business problems

       Creative – In finding a sustainable path to yes

       Partnership – To both the customer and to our colleagues outside of services organization

       Technology First Mindset – We sell software for technologists and we speak their language

       Empathetic – Connect at a human level with our customers and be able to walk in their shoes


Key responsibilities (What Do You Do?)

 

       Strengthen Relationships and maintain communication with customers and/or team members; understand needs, resolve issues, and meet expectations

       Provide leadership and expert advice on delivery issues, planning, service development approaches and create best-practice service delivery goals, standards and measures of success to ensure expectations are clear and that service delivery strategies are well aligned to overall AppD objectives

       Provide high quality service strategy advice to the VP of Professional Services to effectively inform strategic planning processes at all levels within the organization

       Recruit, onboard, train and develop consultants and architects, as well as retain them by fostering supportive and collaborative team culture

       Partner with the sales and other services teams to scope new opportunities and plan delivery

       Own and manage the overall health and long-term services strategy for customer accounts in the region

       Ensures APAC wide key targets such as revenue, project profitability, utilization, contractor spend is met on a Qtlry and yearly basis

       Be the player-coach and provide ongoing support to team members

       Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality

       Manager third party partner relationships across the region including but not limited to Sourcing/Recruiting/Delivery Quality

 

 

Critical Experiences (What experiences do you Need?)

 

       Masters in Computer Science or similar technical field

       10+ years of relevant technical experience, or 5+ years on AppDynamics products

       Excellent people management track record. Be an extraordinary leader who can quickly gain the trust of very highly skilled technical team members

       Previous experience as a Delivery Manager for an enterprise software company or for a recognized consultancy firm

       Expert level understanding of the application performance management space with hands-on experience on AppDynamics or a competing product

       Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)

       Adopts a consultative and prescriptive approach that inspires trust and confidence

       Effectively facilitates workshops and meetings (design thinking experience is a plus)

       Expert, hands-on level experience (2+ years) in at least three of the following technical domains

    •        SDLC practices including Agile practices, DevOps and CI/CD strategies
    •        IT Operations (NOC or similar)
    •        Performance Engineering/Testing
    •        Virtualization and/or Containerization (Kubernetes, Docker, etc)
    •        Cloud technologies (Azure, AWS, etc)
    •        Application Performance Management
    •        Application Development
    •        Enterprise Operating Systems
    •        Database Technologies
    •        Enterprise Servers and Network Technologies
    •        Experience with JavaScript (JQuery, Dojo, AngularJS, etc)
    •        Java (to include J2EE) Stack Technology Proficiency and Awareness
    •        .Net Technology Proficiency and Awareness

       ITIL, TOGAF certifications a plus

       Strong command of the English language (written and spoken) with each additional language a plus

       Ability to travel

 

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


#LI-SW1


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