AppDynamics ASEAN/Japan Services Delivery Manager

  • Location:
    Singapore, Singapore
  • Area of Interest
    Professional Services
  • Job Type
  • Technology Interest
    AI or Artificial Intelligence, Big Data, Analytics
  • Job Id

Services Delivery Manager ASEAN and Japan


About Us

AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000.


About the Role

The Services Delivery Manager is a key people manager role in the post-sales organization which is responsible for ensuring customers realize the full value of their investment in our technology. You will be managing a team across ASIA and Japan of talented and experienced consultants and solutions architects with deep knowledge of AppDynamics and the surrounding technology landscape.

You will exemplify these traits

       Curious – Have desire to truly and intimately understand our customer's business problems

       Creative – In finding a sustainable path to yes

       Partnership – To both the customer and to our colleagues outside of services organization

       Technology First Mindset – We sell software for technologists and we speak their language

       Empathetic – Connect at a human level with our customers and be able to walk in their shoes

Key responsibilities (What Do You Do?)


       Build the best in class technical Services delivery team consisting of consultants, project managers and solution architects

       Recruit, onboard, train and develop consultants and architects, as well as retain them by fostering supportive and collaborative team culture

       Partner with the sales and other services teams to scope new opportunities and plan delivery

       Develop professional services delivery practice through the creation of repeatable processes and implementation best practices

       Own and manage the overall health and long-term services strategy for customer accounts in the region

       Ensures key targets such as revenue, project profitability, utilization, contractor spend is met on a Qtlry and yearly basis

       Effectively manage field escalations and collaborate with various stakeholders to develop positive outcomes

       Be the player-coach and provide ongoing support to team members during customer engagements

       Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality

       Manage third party partner relationships across the region including but not limited to Sourcing/Recruiting/Delivery Quality



Critical Experiences (What experiences do you Need?)


       Masters in Computer Science or similar technical field

       10+ years of relevant technical experience, or 5+ years on AppDynamics products

       Excellent people management track record. Be an extraordinary leader who can quickly gain the trust of very highly skilled technical team members

       Previous experience as a technical or pre-sales Consultant for an enterprise software company or for a recognized consultancy firm

       Expert level understanding of the application performance management space with hands-on experience on AppDynamics or a competing product

       Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)

       Adopts a consultative and prescriptive approach that inspires trust and confidence

       Effectively facilitates workshops and meetings (design thinking experience is a plus)

       Expert, hands-on level experience (2+ years) in at least three of the following technical domains

    • SDLC practices including Agile practices, DevOps and CI/CD strategies
    • IT Operations (NOC or similar)
    • Performance Engineering/Testing
    • Virtualization and/or Containerization (Kubernetes, Docker, etc)
    • Cloud technologies (Azure, AWS, etc)
    • Application Performance Management
    • Application Development
    • Enterprise Operating Systems
    • Database Technologies
    • Enterprise Servers and Network Technologies
    • Experience with JavaScript (JQuery, Dojo, AngularJS, etc)
    • Java (to include J2EE) Stack Technology Proficiency and Awareness
    • .Net Technology Proficiency and Awareness

       ITIL, TOGAF certifications a plus

       Strong command of the English language (written and spoken) with each additional language a plus

       Ability to travel