Sr. Technical Project Manager, Professional Services
AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.
About the Role
Leads the implementation of AppDynamics enterprise software solutions, provides guidance to customers and ensures the successful delivery of project engagements. A successful project delivers tangible business outcomes for our customers and delights both internal and external stakeholders whilst maintaining healthy financial metrics (on-time, on budget, profitability). We expect this individual to actively keep abreast of the latest trends and best practices in enterprise software to build credibility with customers and instill confidence in the proposed solution. This role will include up to 30% travel.
You will exemplify these traits:
Curious – Have desire to truly and intimately understand our customer's business problems
Creative – In finding a sustainable path to yes
Partnership – To both the customer and to our colleagues outside of services organization
Technology First Mindset – We sell software for technologists and we speak their language
Empathetic – Connect at a human level with our customers and be able to walk in their shoes
Drive requirement gathering and scoping, mapping technical solutions to business objectives
Create detailed project plan and own and drive the successful execution
Have good understanding of the AppDynamics solution and steps involved to ensure our customers realize the full value of their investment in our technology
Manage a number of parallel software deployment projects for our customers (project plans, project governance, action items, risk log) and complete projects on time and on budget while delighting the customer
Establish and lead recurring project status or governance meetings including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports
Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations
Act as a liaison between customer, project team as well as the rest of AppDynamics (sales, customer success, support, product and engineering) throughout the duration of an engagement
Identify and advocate for new product features on behalf of the customers
Identify account expansion opportunities and support Sales to close them
Contribute to constant improvement of AppDynamics’ project management practices
Maintain the project within the PSA system as well other tools including revenue forecasting
Autonomously create change orders and services upsells as required and negotiate to close
Degree in Computer Science or similar technical field
Ability to travel up to 30%
2+ years of technical project management deploying enterprise software (SaaS and On-Prem) for a software company; 5+ years of technical experience overall
Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
Experience managing multiple parallel projects in a software development and/or project management environment where the customer is an external buyer (no internal projects)
Experience scoping and estimating project effort, as well as a sound understanding of project control KPIs
Experience with SmartSheets
Adopts a consultative and prescriptive approach that inspires trust and confidence.
Proven evidence of working with different software deployment methodologies, e.g. waterfall, agile.
Excellent problem-solving skills
Previous demonstrated experience in at least one of the following technical domains:
Application Performance Management
Virtualization and/or Containerization
Cloud Platforms (Azure, AWS, etc)
Java (J2EE) or .NET
Strong command of the English language (written and spoken) with each additional language a plus
PMP, ACP or similar certification a plus
We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:
Medical, dental, vision coverage.
401k match (4.5%)
Wellness perks (gym, hobbies, education, store discounts, personal finance).
4 weeks paid time off (PTO), 5 days’ volunteer time off (VTO), 14 holidays (including 1 birthday PTO and 1 floating holiday).
Mandatory company shut down between Christmas and New Year’s.
Free shuttle service and pre-tax commuter benefits
Just a note
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