AppD Senior Consultant

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    Software Development, Testing
  • Job Id
    1285270

About Us

AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000.

Position Summary:
Provides technical leadership within services engagements, translating solution architecture into a technical implementation plan working closely with the AppDynamics technical team, PM and Customer team to ensure the technical components of the engagement are delivered to meet customer’s business needs. Works closely with R&D and AD Customer Support to provide product and implementation feedback and to drive rapid resolution for engagement specific product and support issues.

Key responsibilities (What Do You Do?)
  • Works interactively with all project staff, both internal and customer;
  • Coaches and leads junior technical resources to success while delivering customer satisfaction;
  • Checks that the customer’s technical environment is enabled to meet deployment milestones.

Plan and Design 

  • Plan: Owns all aspects of project technical planning relative to assigned tasks, leveraging project team as needed to complete customer kickoff, project planning, deliverables review and sets clear customer expectations.
  • Analyze: Contributes to and owns as appropriate, any analysis process and documentation deliverables including workshop facilitation and leadership, requirements and environment analysis, and documentation of as-is and to-be states.
  • Design: Defines unit or full solution design as assigned. Manages design within the scope of the SOW and project goals. Delivers customer ready design documentation as required
  • Architecture Design: Uses AD best practices to define all components of the technical design aligning to project goals, governance, and customer adoption activities.
  • Process Design: Provides thought leadership and actionable guidance to drive customer adoption and value realization of their business goals e.g. providing best practice guidance on deployment of APM into production
  • Build: Owns all assigned areas of the build phase. Applies technical, education, and process knowledge and best practices to deliver consistent, high quality, production ready solutions. • • Validate: Provides leadership, education, and mentoring throughout the validation phase to ensure the customer fully tests the solution capabilities within the defined project scope. Owns issue resolution through hands-on correction, redesign/re-build, project change order, or bug reporting.

Deploy 

  • Successfully moves the customer into Production. Production rollout success includes technical migration into the production environment, production testing, transition to support including any open defects or RFEs, and project closeout activities including Lessons Learned and Defects Reporting
  • Regularly manages checkpoints with the build team to ensure solution design is followed throughout Development, Test, and Production build activities.
  • Identifies and develops champions within the customer project team, extended team, and executive leadership to assist in new business development and stronger project sponsorship from customer stakeholders.

Embed 
Conduct health checks and customer reviews periodically to ensure deployment is completed and production system is configured for customer success. Manage any open RFEs and outstanding Support tickets. Identify training gaps and opportunities for expansion and enhancement

Critical Competencies (What Skills/Certifications do you need?)
Functional:

  • Demonstrates excellent communication and conflict resolution skills;
  • Excellent technical understanding of all components of AD software;
  • Effectively facilitates technical workshops and customer meetings to ensure all attendees are engaged and stated objectives are met;
  • Excellent knowledge of AD delivery methodology and best practices for APM and technology deployment.

Technical Skills: 
• Advanced level understanding of AppD software; 
• Builds skills in technical areas which support the deployment and integration of AD based solutions, including Advanced OS, DB, Storage; Virtual etc. 
• Holds unexpired AEEP certification at all times; 
• Actively building knowledge to become an expert in the latest AppD technologies; Actively keeps abreast of latest trends and best practice in enterprise software sector able to talk authoritatively with customers. 

Soft Skills: 
• Has advanced written and verbal communication skills at all levels of project team engagement; 
• Engages, leads and mentors technical delivery teams for successful delivery; 
• Prioritizes and manages time to deliver on commitments; 
• Builds champions among the project team and coaches them for success; 
• Continually strives to build advanced skills in becoming a trusted advisor, 
• Maintains advanced Microsoft Word, Excel and PowerPoint skills. 
• Maintains competent Microsoft Visio skills. 
• Maintains competent Microsoft Project skills. 
• Maintains good knowledge of PSA System Timesheets and Expenses modules. 

Qualifications/Certifications: 
• Holds a technical bachelor’s degree or equivalent. 
• Holds ITIL Foundation Certification. 
• Holds current AEEP certification and maintains updates on new AD products

Success Behaviors (What does Success look like?)
• Is a self-starter, prioritizing on getting the right tasks done first, and works with internal eco-system to maintain and build knowledge; 
• Provides on time, accurate and realistic status reports or input to status reports using standard templates; 
• Completes accurate timesheets and expenses on time each week; 
• Seen as a trusted advisor by the customer. Uses best practices to consistently make prescriptive recommendations within the scope of the customer's business goals and is the trusted advisor / go-to person for the engagement when customers question what to do or how to perform technical tasks within project scope; 
• Plans for, and completes, relevant self-development for current and future role in conjunction guidance from the manager with updated development plan; 
• Completes all tasks with minimum rework, including capturing customer input and review with minimal services defect and warranty time, 
• Consistently achieves utilization targets and balances with development plans to ensure skills are updated and in demand; 
• Manages and delivers assigned responsibilities within scope and budget; 
• Seeks to identify and mitigate risks before issues arise; 
• Builds and shares experience-based collateral directly with peers and via the relevant shared resources; 
• Actively manages customer expectations to ensure a clear understanding of responsibilities, timelines, and deliverables measured by no scope creep; 
• Ambassador for AD solutions with customers and peers and communicates with confidence and accuracy; 
• Seeks to identify and share, with PM, new opportunities or new SOW based on observed customer needs and AD capabilities; 
• Fulfills all Ethics and Compliance training and testing requirements to protect AD interests and assets at all times.

Critical Experiences (What experiences do you Need?)
• 10+ years of technical IT experience that includes: 
• 3+ years APM or Application development deployment 
• 3+ relevant years deploying Enterprise Management Software Solutions. 
• Meets assigned timelines with high quality, complete deliverables in unsupervised, sometimes remote situations; 
• Works well in teams providing strong, relevant input and allows ideas from others to be shared and used when appropriate; 
• Earns the respect of other project team members through knowledge, drive and capability; 
• Can demonstrate success in building key relationships with teams in Sales, Support, and Product Engineering. 
• Experience with escalation management working with Sales, Support & R&D.
• Multiple languages preferred 
• International experience preferred

Just a note

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.

AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor.  AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).  If your disability makes it difficult for you to use this site, please contact talent@appdynamics.com. AppDynamics participates in E-Verify.


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