AppDynamics, a Cisco company, is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.
Our inclusive culture promotes a creative, innovative, and collaborative environment that helps drive our globalization strategy and has led to Cisco being ranked as one of the world’s best places to work.
About the Role
AppDynamics Senior Consultants are passionate technologists who love connecting and working with customers to help them address their key business problems using our best-in-class application performance monitoring platform. They deliver successful projects, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users.
Key responsibilities (What do you do?)
Develop strong relationships with key stakeholders within the customer teams as well as AppDynamics teams (sales, pre-sales, support etc.), adopting a consultative and prescriptive approach that inspires trust and confidence
Enable customers to realize the most value from their AppDynamics investments
Take ownership of the technical execution of projects and work hand-in-hand with the project team to monitor the progress of the project against its technical design
Implement the technical design and assist with creating a project plan as needed
Concisely convey and promote the business value of the combined product and services solution
Maintain expert level implementation proficiency and the ability to implement any AppDynamics product independently through ongoing training and enablement
Keep abreast of dynamic technology landscapes with a particular focus on adjacent technologies like microservices, containerization, Cloud, software security, etc.
Help synthesize learning and trends observed in the field into repeatable technology best practices in collaboration with other AppDynamics functions
Mentor other Services team members on various technical topics to promote a shared culture of technology excellence at all levels
Foster collaboration with our product, support, Customer Success and engineering teams and provide feedback from the field on features and functionality
Must be fluent in Spanish as well as English because this role will work with customers in Latin America as well as in the US
Critical Experience (What experience do you need?)
Bachelors degree in computer science or similar technical field or equivalent technical experience
5+ years of relevant technical experience as technical or pre-sales Consultant for an enterprise software company or for a recognized consultancy firm
Understanding of the application performance management space with hands on experience with AppDynamics or competing products a bonus
Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner)
Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization
ITIL, TOGAF certifications a plus
Solid command of the English language (written and spoken) with each additional language a plus
Ability to travel
Knowledge and experience (2+ years) in at least two of the following technical domains:
SDLC practices including Agile, DevOps and CI/CD strategies
IT Operations (NOC or similar)
Virtualization and Containerization
Cloud technologies (AWS, Azure, GCP, etc)
Understanding of OpenTelemetry
Application Performance Management
Servers and networks
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!