AppD Professional Services Delivery Manager

  • Location:
    Richardson, Texas, US
  • Additional Location(s)
    Chicago, IL Or Remote
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1278189
New

Services Delivery Manager, Professional Services

 

About Us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds.  Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.

 

About the Role

The Services Delivery Manager is a key people manager role in the post-sales organization which is responsible for ensuring customers realize the full value of their investment in our technology. You will be managing a team of talented and experienced consultants and solutions architects with deep knowledge of AppDynamics and the surrounding technology landscape.

You will exemplify these traits:

     Curious – Have desire to truly and intimately understand our customer's business problems

     Creative – In finding a sustainable path to yes

     Partnership – To both the customer and to our colleagues outside of services organization

     Technology First Mindset – We sell software for technologists and we speak their language

     Empathetic – Connect at a human level with our customers and be able to walk in their shoes

 

Key responsibilities (What Do You Do?)

 

     Build the best in class technical Services delivery team consisting of consultants and solution architects

     Recruit, onboard, train and develop consultants and architects, as well as retain them by fostering supportive and collaborative team culture

     Partner with the sales and other services teams to scope new opportunities and plan delivery

     Develop professional services delivery practice through the creation of repeatable processes and implementation best practices

     Own and manage the overall health and long-term services strategy for customer accounts in the region

     Deliver services sales and revenue targets for the region

     Effectively manage field escalations and collaborate with various stakeholders to develop positive outcomes

     Be the player-coach and provide ongoing support to team members during customer engagements

     Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality

 

 Critical Experiences (What experiences do you Need?)

 

●    Masters in Computer Science or similar technical field

●    10+ years of relevant technical experience, or 5+ years on AppDynamics products

●    Excellent people management track record. Be an extraordinary leader who can quickly gain the trust of very highly skilled technical team members

●    Previous experience as a technical or pre-sales Consultant for an enterprise software company or for a recognized consultancy firm

●    Expert level understanding of the application performance management space with hands-on experience on AppDynamics or a competing product

●    Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)

●    Adopts a consultative and prescriptive approach that inspires trust and confidence

●    Effectively facilitates workshops and meetings (design thinking experience is a plus)

●    Expert, hands-on level experience (2+ years) in at least three of the following technical domains

·       SDLC practices including Agile, DevOps, and CI/CD

·       IT Operations (NOC or similar)

·       Performance Engineering/Testing

·       Virtualization and/or Containerization (Kubernetes, Docker, etc)

·       Cloud technologies (Azure, AWS, etc)

·       Application Performance Management

·       Application Development

·       Enterprise Operating Systems

·       Database Technologies

·       Enterprise Servers and Network Technologies

·       Experience with JavaScript (JQuery, Dojo, AngularJS, etc)

·       Java (to include J2EE) Stack Technology Proficiency and Awareness

·       .Net Technology Proficiency and Awareness

●     ITIL, TOGAF certifications a plus

●     Strong command of the English language (written and spoken) with each additional language a plus

●     Ability to travel up to 30%

 

Perks

We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Medical, dental, vision coverage

  • 401k match (4.5%)

  • Wellness perks (gym, hobbies, education, store discounts, personal finance)

  • 4 weeks PTO, 5 days VTO, 14 holidays (including 1 birthday PTO and f
    loating holiday)
  • Mandatory company shut down between Christmas and New Years


Just a Note

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.

AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor.  AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).  If your disability makes it difficult for you to use this site, please contact recruiting@appdynamics.com. AppDynamics participates in E-Verify.


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