AppDynamics Professional Services Delivery Manager - East
AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.
Our inclusive culture promotes a creative, innovative, and collaborative environment that helps drive our globalization strategy.
About the Role
We are passionate about learning the latest technologies and working with different customers to provide them with real-time monitoring and full visibility for their entire application landscape.
The Professional Services Delivery Manager is a key people manager role in the post-sales organization which is responsible for ensuring customers realize the full value of their investment in our technology. You will be managing a team of experienced consultants and solutions architects with deep knowledge of AppDynamics and the surrounding technology landscape. You will also have opportunities to support services pre-sales, provide oversight and take ownership of customers within the region, and develop best practices and delivery collateral.
Our Services organization mission states “AppDynamics Services provides technology and thought leadership for our customers to rapidly and fully realize the value of their investment” and we rally around the following behaviors:
Empathy - We connect at a human level with our customers, partners and colleagues and we can walk in their shoes
Leadership - We demonstrate technology and thought leadership and guide our customers to success
Creative - We always find a sustainable path to yes
Trust - We trust each other, our customers and our colleagues outside of CX and we partner with them
Technology - We sell software for technologists and we speak their language
Curiosity - We strive to truly and intimately understand our customer’s business challenges and help solve them
Key Responsibilities (What do you do?)
·Build the best in class technical services delivery team consisting of consultants and solution architects
·Recruit, onboard, train and develop consultants and architects, as well as retain them by fostering supportive and collaborative team culture
·Partner with the sales and other services teams to scope new opportunities and plan delivery
·Develop professional services delivery practice through the creation of repeatable processes and implementation best practices
·Own and manage the overall health and long-term services strategy for customer accounts in the region
·Contribute to growing services sales and delivering revenue targets for the region
·Effectively manage field escalations and collaborate with various stakeholders to develop positive outcomes
·Be the player-coach and provide ongoing support to team members during customer engagements
·Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality
Critical Experiences (What experiences do you need?)
·Masters in Computer Science or similar technical field
·10+ years of relevant technical experience, or 5+ years on AppDynamics products
·Excellent people management track record. Be an extraordinary leader who can quickly gain the trust of very highly skilled technical team members
·Previous experience as a technical or pre-sales consultant for an enterprise software company or for a recognized consultancy firm
·Expert level understanding of the application performance management and enterprise monitoring space with hands-on experience on AppDynamics or a competing product
·Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
·Adopts a consultative and prescriptive approach that inspires trust and confidence
·Effectively facilitates workshops and meetings (design thinking experience is a plus)
·Expert, hands-on level experience (2+ years) in at least three of the following technical domains
oSDLC practices including Agile practices, DevOps and CI/CD strategies
oJava (to include J2EE) Stack Technology Proficiency and Awareness
o.Net Technology Proficiency and Awareness
·ITIL, TOGAF certifications a plus
·Strong command of the English language (written and spoken) with each additional language a plus
·Ability to travel up to 30%
If the award-winning culture at Cisco AppDynamics is not enough to entice you, here are some more reasons that would make you excited to get out of bed and raring to go each morning:
We are passionate about supporting our team to achieve their goals, so you will have a lot of opportunities to attend training and conferences. In those training, you will learn new skills to stay up to date with the latest technologies and soft skills to unleash your potential.
Moreover, we offer competitive compensation, generous paid time off policy + 5 extra days for volunteering, private health care, pension, maternity and paternity support, employee stock purchase, other perks such as: mobile phone, gym and much more.