AppD Product Manager

  • Location:
    San Francisco, California, US
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
    Professional
  • Technology Interest
    Big Data, Analytics, Cloud and Data Center
  • Job Id
    1274187
New

About Us:

At AppDynamics, our Application Intelligence Platform empowers today’s software-defined businesses with the ability to proactively monitor, manage, and optimize the most complex software environments. Because we start with user interactions, our platform is able to dynamically collect millions of performance data points across your applications and infrastructure. We then apply intelligence to instantly identify performance anomalies, enable automatic fixes and continuously measure business impact. And all this happens in real time, in production, with cloud or on-premise deployment flexibility. So even in the most dynamic production environments, you can know more and know it faster. It’s more than monitoring—it’s true Application Intelligence. For more information, visit www.appdynamics.com

About the Team

Our team strives to build a seamless digital customer experience for enterprise customers. We believe that an optimized digital experience empowers customers to get maximum value from AppDynamics products and services, and will help AppDynamics scale. This means that the end-to-end experience of our customers, from how they learn about AppDynamics, to how they try, buy, deploy, renew and get help is a product in itself.

About the Role:

We are looking for a strong Project Manager for our Roadmap Funnel. Your job is to understand the needs of our enterprise customers (inbound) and represent them in product roadmap discussions. You’ll also be driving the communication of roadmap decisions back to AppDynamics employees and customers (outbound). You will:

  • Identify common customer pain points and popular feature requests from various inbound channels, such as our online community, support ticketing system, customer visits, customer advisory boards, etc.

  • Partner with Support, Sales, Customer Success and Professional Services to curate this customer input and champion the prioritized requests during product roadmapping activities.

  • Work with product managers to create a unified roadmap view that incorporates customer input.

  • Collaborate with product marketing on developing a roadmap narrative, and socialize this narrative across AppDynamics. This includes developing sales/post-sales enablement of the roadmap.

  • Represent product management and development in engagements with the field, to provide status of various roadmap initiatives and use the roadmap narrative in a way that addresses the concerns of strategic customers.

  • Contribute to making the product development processes more effective.

About you:

You are passionate about project management and customer experience, and are intrinsically motivated by your work. You have the confidence and product/technical knowledge to successfully represent customer needs and the company in roadmap conversations. You are detail oriented, have an eye for building the 'right' thing, and a discipline to measure the success of what you have built.

  • 3+ years of Project or Product Management experience, with a consistent record of shipping software in a high growth company.

  • Understanding of and experience with agile software development and sales processes in B2B.

  • Demonstrated ability to influence decisions across all company levels, especially without formal authority.

  • Technical acuity/curiosity, to grasp the dependencies across different components needed to deliver a great customer experience.

  • Ability to handle multiple priorities in a dynamic environment, leading initiatives with little guidance/push.

  • Ability to think strategically and act tactically.

  • Bachelor’s or Master’s degree in Computer Science preferred.

Perks

We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Medical, dental, vision coverage

  • 401k match (4.5%)

  • Wellness perks (hobbies, education, store discounts, personal finance)

  • 4 weeks paid time off (PTO), 5 days volunteer time off (VTO), 14 holidays (including 1 birthday PTO and 1 floating holiday)

  • Mandatory company shut down between Christmas and New Years

  • Weekly catered breakfast and lunch, and all the snacks, fruits and drinks

  • State of the art office in downtown San Francisco, centrally located near BART, Caltrain, Muni, the ferry, and a bike share station.

  • Free shuttle service and pre-tax commuter benefits

Just a Note

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to anythird party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics. AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor. AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance). If your disability makes it difficult for you to use this site, please contact talent@appdynamics.com. AppDynamics participates in E-Verify

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