AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000.
About the Role
Provides technical leadership within services engagements,
Translates solution architecture into a technical implementation plan
Works closely with the AppDynamics technical team, Project Manager, PMO and Customer team to ensure the technical components of the engagement are delivered to meet customer’s business needs.
Works closely with R&D and AD Customer Support to provide product and implementation feedback and to drive rapid resolution for engagement specific product and support issues.
Mentors junior team members
Critical Experiences (What experiences do you Need?)
8+ years technical IT experience that includes:
IT Operations and Application Support
Application and systems performance management, measurement and analysis. Exposure to another monitoring tool is a bonus
Deployment and configuration of complex enterprise software
Solid understanding of Operating Systems (Linux/Windows)
Hands-on Java and/or .Net Development
Experience with JEE/LAMP/Microsoft stack
Experience with deployment methodologies (chef, puppet) Ability to customize RPMs, knowledge of Windows management tools.
Strong knowledge of networking protocols and basic troubleshooting tools.
Working with a wide variety of platforms and application stacks. Ability to understand new application frameworks in customer environments quickly
Consulting or Professional Services experience. Demonstrated ability to work with customers under tight deadlines
Bachelor’s degree in Computer Science or a related field from an accredited University. Master’s degree preferred
Success Behaviors (What does success look like?)
Excellent communication and conflict resolution skills
Proven written communication and documentation skills.
Quick learner - Builds skills in technical areas which support the deployment and integration of AD based solutions, including Advanced OS, DB, Storage; Virtual etc.
Is a self-starter, prioritizing on getting the right tasks done first, and ability to work remotely with little to no supervision