AppD Engineer - Support Engineering (EUM/BizOps) (1395476)
Location:Mexico City, Mexico
Area of InterestEngineer - Software
Technology InterestSoftware Development
AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AI Ops solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and have a view of your entire application ecosystem, including private and public clouds.
About the Role
As an Engineer – Support engineering, you provide world class support to your customers to deliver them the best customer experience. Our Support engineering team works closely with R&D teams providing suggestions for improvements in our Product.
What we expect
3-5 years of demonstrated ability of solving problems and customer facing experience.
Prior experience of working with Unix and Windows systems.
Prior knowledge/experience of Java, .NET, Python based applications and bash and windows scripting desirable
Prior knowledge/experience of working with Big data frameworks like Elasticsearch, Kubernetes, docker, AWS, etc is an added advantage
Solve customer encountered issues and advise on product limitations and standard methodologies.
Build test scenarios to reproduce product issues and to understand internal details that determine product behavior.
Ability to communicate both verbally and in written form, technical issues with a variety of customer contacts of different levels of technical sophistication and communication skills.
Enthusiastic and Self-motivated individual to work on support of AppDynamics Mobile Monitoring Software on the iOS, Android, Xamarin and other platforms.
Research Mobile Platforms and Technologies as needed to facilitate solving problems and communicate with customers
Good understanding of Mobile Development is a must and hands-on mobile development (eg, iOS, Android, Xamarin, etc) will be an added advantage.
Chip in to team knowledge base and collaborate with team members in solving problems and understanding product issues
Work with the mobile engineering team to address issues that require their participation
We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:
Medical, dental, vision coverage.
401k match (4.5%)
Wellness perks (gym, hobbies, education, store discounts, personal finance).
4 weeks paid time off (PTO), 5 days’ volunteer time off (VTO), 14 holidays (including 1 birthday PTO and 1 floating holiday).
Mandatory company shut down between Christmas and New Year’s.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.