AppD Customer Support Engineer

  • Location:
    Tokyo, Kanto, Japan
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

About Us

About Us AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance, and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the world’s leading organizations. We're rated as the best workplace by most of our employees in the world (,22.htm) 

AppDynamicsはアプリケーション性能管理を提供するソフトウェア会社です。私達の製品は、 複雑化するITシステムの構造や、データ、パフォーマンスをリアルタイムに可視化することが でき、開発やオペレーションのスピードを加速させることができます。これにより、世界を リードする組織におけるデジタル化を強化し、データ・ドリブンな組織構造に変容させていく ことができるユニークな会社です。さらに、AppDynamicsは世界で最も働きやすい会社として も高い評価を受けています。 (,22.htm) 

About the Role 

We are looking for a Software Engineer to join our team. This is a unique opportunity where you will get a chance to work in a fast-growing startup and learn new technologies. As a customer support engineer, you will be responsible to provide the advanced technical support and solve the complex problems in customer environments. 

● Provide basic technical support via email, phone, or other media to our customers in Japanese 

● Answer their questions regarding product usage or features, and resolve problems reported by customers in a timely manner 

● Create mock applications based on Java / J2EE and try our product to understand the customer situation better. 

私達は成長が早いスタートアップの環境で働き、新しいテクノロジーに貪欲なソフトウェアエ ンジニアを求めています。カスタマーサポートエンジニアとして、日本の顧客に対してテクニ カルサポートを提供し、複雑な問題に対して解決策を提供していただきます。 

● 顧客に対して日本語でベーシックなテクニカルサポートを行う 

● 製品の使い方や機能についての質問に回答したり、技術的な問題に対して解決策を提示 する 

● 顧客の環境を再現するため、各種フレームワークや、ミドルウェアの実装を用いて自ら テスト再現する 

About You 

As AppDynamics provides the monitoring solution to various technology stack, we require you to have the wide and basic computer science knowledge and be an eager learner. 

● Hands on experience in Object Oriented software development in any type of languages 

● BS in Computer Science or equivalent work experience 

● Experience in Java programming with the exposure to J2EE frameworks like Struts, Servlets, Spring, EJB, Hibernate, Coherence (or other Caching frameworks) 

● Strong Linux or Windows background 

● Working knowledge of Application servers like Websphere, Weblogic, Tomcat, JBoss, and Jetty 

● Experience of JDBC and familiarity with RDBMS server (at least one of Oracle, DB2, MS SQL, MySQL, Percona, PostgreSQL) 

● Excellent communication skills 

● Language: Japanese native/Fluent, English: business level 

● Working experience of technical support 

● Highly self-motivated to challenge learning new technology. 

AppDynamicsは様々なテクノロジースタックに対する製品を提供しているため、広くコン ピューターサイエンスの知識を持ち、新しい知識に対して学ぶことができる方を求めていま す。 

● オブジェクト指向のソフトウェアに関する経験 

● コンピューターサイエンスの学士卒、もしくはそれに準ずる経験 

● Javaプログラミングの経験と、Struts/Servlets/Spring/EJB/HIbernate/Coherence等の J2EEフレームワークに関する経験 

● Linux環境、もしくはWindows環境における開発経験 

● Websphere/Weblogic/Tomcat/JBoss/JettyといったApplication Serverについての知識 

● JDBCと各種RDBMSサーバーにおける知識(少なくともOracle/DB2/MS SQL/MySQL/Percona/PostgreSQLの一つについて経験があること) 

● 高いコミュニケーションスキル 

● ネイティブか流暢なレベルの日本語スキル、ビジネスレベルの英語スキル 

● 技術サポートの経験 

● 新しい技術に対して自らチャレンジする姿勢 

Just a note Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of AppDynamics. AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor. AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance). If your disability makes it difficult for you to use this site, please contact AppDynamics participates in E- Verify. 

Travel Commitment: 5~10%