AppD Customer Success Representative - UK (4786)

  • Location:
    Feltham, England, United Kingdom
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id

About Us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.

AppDynamics was acquired by Cisco in 2017 for a record breaking multiple. This acquisition reinforces Cisco's strategic direction and its shift to software-centric solutions, and provides AppDynamics with the resources and support to further accelerate the hyper growth of the business, and the career opportunities for our world-class teams. 

About You

To be a successful Customer Success Representative at AppDynamics, you need 1+ years of experience and a track record of being the #1 Top Gun on the sales floor. You are an intelligent, driven and coachable individual with a firm 3-year goal. This position will ideally develop into a Customer Success Manager or Commercial Sales Representative career.  You should also have:

  • An understanding of sales process techniques and strategies.
  • Strategic Sales Training/Completed Courses.
  • Experience turning technical sales into an ROI/TCO business analysis.
  • Recent grad with a degree from a four-year university.
  • Application Management or related IT specific software sales experience is a plus.

About the Role

As a Customer Success Representative, you help ensure the successful onboarding of new customers while driving renewal of our existing customers.  Your primary responsibilities at AppDynamics will be:

  • Work closely with the Account Managers to ensure renewal of our existing customer base.
  • Manage and document the details of the renewal sales cycle in
  • Develop reference accounts within the designated region.
  • Effectively articulate the value of software to both technical and non-technical buyers.

Employee Benefits

We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Competitive compensation for your work
  • Time for self-development
  • Excellent Career Progression, named by Glassdoor as one of the top 10 companies in the UK with the best career opportunities across all industries
  • Generous time off policy with 5 weeks of vacation, paid sick days and an extra day off as our gift to your birthday. We also offer up to 4 weeks of emergency situation time off, should such unfortunate and unexpected situation occur
  • Support for your volunteering activities by giving you additional paid time off
  • Private healthcare program with access to many high-quality health services and comprehensive preventive check-up once a year, which can be simply ordered by the phone or online.
  • Pension insurance contribution and additional life insurance that can provide financial help in the shape of a lump sum payment for your family/dependents in the event of something really bad happened to you.
  • Team outing events

Other Benefits include:

  • Baby Gift Program
  • Maternity & Paternity Support
  • Employee and Family Assistance
  • Expert Medical Opinion
  • Travel Related Benefits (including International SOS; 24/7 Emergency Wallet Card & Medical Benefits Abroad)
  • Participation in Cisco Employee Stock Purchase Program

 Just a note

Note to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.