AppD Client Manager

  • Location:
    London, England, United Kingdom
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    AI or Artificial Intelligence
  • Job Id
    1288237

About us:


AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.


About You

To be a successful Customer Success Representative at AppDynamics, you need 1+ years of experience and a track record of being the #1 Top Gun on the sales floor. You are an intelligent, driven and coachable individual with a firm 3-year goal. This position will ideally develop into a Customer Success Manager or Commercial Sales Representative career.  You should also have:

  • An understanding of sales process techniques and strategies
  • Strategic Sales Training/Completed Courses
  • Experience turning technical sales into an ROI/TCO business analysis
  • Recent grad with a degree from a four-year university
  • Application Management or related IT specific software sales experience is a plus

 

About the Role

As a Strategic Customer Success Representative, you help ensure the successful onboarding of new customers while driving renewal of our existing customers.  Your primary responsibilities at AppDynamics will be:

  • Work closely with the Account Managers to ensure renewal of our existing customer base
  • Manage and document the details of the renewal sales cycle in Salesforce.com
  • Develop reference accounts within the designated region
  • Effectively articulate the value of software to both technical and non-technical buyers
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