AppD (Cisco) Product Reliability Engineer (Software Engineer) - Analytics/EUM - Can Be Remote (U.S.)

  • Location:
    RTP, North Carolina, US
  • Alternate Location
    Richardson, TX
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    AI or Artificial Intelligence, Big Data, Analytics, Cloud and Data Center, Internet of Everything, Networking, Security, Service Provider, Software Development, Testing, Webex (Collaboration), Wireless, Mobility
  • Job Id

Product Reliability Engineers on the Business IQ team are software engineers responsible for diagnosing and solving issues in a highly sophisticated multi-tiered SaaS solution, as well as ensuring that new features rolled out are easily supportable. 


What You'll Do

When customers encounter a problem that is not solvable through traditional support, we tackle it and investigate to identify the specific line(s) of code and fix it where possible.

As AppD PRE engineers, we must be quick on our feet, agile, inventive, and excellent problem solvers. You’ll need to spot patterns, recognize problems, and be tenacious in digging into an issue to get to the heart of it.

You will continuously look to improve the process through which we ensure product reliability in the context of our customer's diverse and sophisticated application space through tool development, testing pipeline development, and custom software development.

The problem space we work in is always evolving. We are constantly learning new things, about our products, about our customers' products, and about the state of the art in the technology world today including the latest frameworks, cloud technologies, and architectures-du-jour.

No matter what technical challenges arise, you will play a critical and central role in resolving them, driving not just a workaround, but a permanent solution as well as putting in place the testing infrastructure around the issues and defending against regressions.


Core Responsibilities

Collaborate with the product engineering team to ensure new features are easy to support and potential issues can be easily diagnosed and resolved.

Resolve issues, tackle bugs, and help steer the strategic direction across AppDynamics product offerings with the customer as the guiding focus.

Build internal and potentially customer-facing tools and extensions.

Approach each new project as a mentoring opportunity.

Write applications and reproduce customer's application environments and architectures; containers, cloud solutions, etc.

Work with the AppDynamics Support and Product team to resolve the most difficult issues with the product.


Who You Are

You are the kind of engineer that loves solving the hardest of problems and are comfortable rolling your sleeves up. You also have:

7+ yrs of experience preferred. (Min. 7+ yrs including MS in CS)

Significant experience working with Core Java (J2EE a plus)

Experience working on shipped or SaaS Software

Experience with highly concurrent code (i.e. multi-threading)

Experience with: Hadoop, HBase, Cassandra, MapReduce, Hive, Redis, MongoDB and related technologies

Experience with search technologies like ElasticSearch, Solr, or Lucene

Experience with at least one RDBMS (MySQL/SQL Server/PostGres/IBM DB2)

Good knowledge of web protocols, formats, and server environments.

Good understanding of Unix / Linux environments, with scripting in bash, Perl or Python.


Bonus points if you have:

Production experience in distributed and hybrid cloud application architectures (Azure, AWS, GCP, Cloud Foundry).

C/C++, JavaScript, or Systems Engineering Knowledge

Previous experience working with SaaS or cloud Infrastructure


Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

This role is expected to work with teams in the US Pacific Time zone and travel occasionally to meet with the team in the San Francisco location.



Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.