AppD Centralized Services Operations Analyst (Remote)

  • Location:
    Moorestown, New Jersey, US
  • Additional Location(s)
    New York, Boston
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1287542

Position Summary

We at AppDynamics are looking for a driven, hands-on, business-minded individual with good technical experience with the Salesforce.com (SFDC) platform. This unique role will help support the Professional Services and Education processes as well as develop new processes to meet the evolving business needs of the Customer Experience organisation at AppD.

This individual will be a technical resource for Salesforce-based systems at AppD, and provide the Project Management Organisation (PMO) and Delivery Management teams with support. The primary responsibilities of the role are to assist with project creation and revenue items within SFDC, and provide SFDC technical support (reports, dashboards, onboarding etc.). This unique individual will have the ability to identify and creatively address business issues to support the operational process within the EMEA and AMER regions.

Responsibilities

Project administration: Set up projects within the PSA system in SFDC. Ensure that the projects are accurate and consistent with the customer Statement of Work contract.

Monitor and manage projects throughout the project lifecycle to ensure projects adhere to the operational processes.

Work closely with the Project Managers and Project Coordinators to ensure the accurate reflection of project financials and transactions.

Help drive timely entry of billable time and expenses across the teams.

Ensure the appropriate teams receive accurate data feeds to track revenue and utilization.

Participate in team meetings, advocate and implement process changes.

Implement month- and quarter-end close processes.

Be an initial point of contact for operational questions.

Complete quarterly operational reviews for all services projects, providing mentorship for data quality and ensuring processes followed.

Contribute ideas for improvements in FinancialForce and general processes.

Build new reports and regional dashboards in Salesforce to contribute to our next phase of system maturity.

Perform UAT testing for system updates and regular upgrades.

Assist in solving issues in SFDC / FinancialForce.

Provide ad hoc coverage for other teams in addition to covering AMER and EMEA full time, simultaneously - non-standard work hours might apply.

Qualifications

Functional:

Problem solving with multiple partners; Mediation and account reconciliations

Orchestrates effective operating cadences and rhythm to deliver timely, consistent work and accurate reporting

Demonstrates successful time management skills

Technical Skills:

Intermediate level PSA tool skills

Intermediate Level SFDC or FF (Salesforce.com, FinancialForce preferably) skills, including reporting, dashboards, cross referencing, project management and opportunity management

Excellent Google sheets/MS Excel skills and numeracy skills

Soft Skills:

Good listening skills, questioning and discovery

Good problem solving skills;

Matrix management across complex organizations;

Strong verbal and interpersonal skills;

Time management, with the ability to manage and complete tasks according to various deadlines

Decision-making, critical thinking, and attention to detail;

Tolerance and flexibility, adjusting to different situations;

Ability to work effectively;

Multiple languages preferred

Certifications:

Educated to bachelor degree level preferred

Critical Experiences

Knowledge in Salesforce or other CRM tools

Proficient with Microsoft Excel & Word and/ Google Sheets & Docs

Familiarity with Lucidcharts & Smartsheets a plus

Strong analytical and problem solving skills a MUST

PSA, specifically FinancialForce (FF), experience a plus

2+ years project administration experience and knowledge of project management methodology

What do we offer?

We offer competitive pay as well as an outstanding benefits package that includes private health care, participation in Cisco Employee Stock Purchase Program, generous time-off policy and much more. All of it makes our company the #1 World’s Greatest Place to Work! (http://cs.co/900011cQj).

AppDynamics is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

#appd_jobs 

#LI-KF1

Share