AppD Senior Architect

  • Location:
    Issy Les Moulineaux, Ile De France, France
  • Additional Location(s)
    South Africa, Johannesburg
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    AI or Artificial Intelligence, Cloud and Data Center, Internet of Everything, Software Development, Testing
  • Job Id
    1275574
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About Us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.

Our inclusive culture promotes a creative, innovative, and collaborative environment that helps drive our globalization strategy.

About the Role

Architects compile customer business and technical requirements into a solution architecture and project/program definition. They provide technical leadership and oversight during all stages of the project/program delivery. This includes advising the project team and customer on implementation approach, strategy, integration, deployment, and adoption of standard methodologies to ensure that the customer realises long-term value from the deployed software.

In addition to the customer-facing work, architects also play a vital role in the continuous improvement of our internal tools, processes and best practice.

Responsibilities

  • Work closely with customers to understand their requirements, and design a solution that will meet their needs and provide long term, sustained value .

  • Participate in scoping the activities by working closely with customer teams as well as both AppDynamics colleagues (Project managers, Consultants, Sales Engineers, Sales and Customer Success).

  • Run technical and business planning workshops, help build Centers of Excellence, and perform adoption planning and maturity assessments.

  • Lead all technical aspects of customer engagements to ensure that implementations go according to plan, and customers get maximum value.

  • Develop a collaborative culture with our product, support and engineering teams. Provide valuable feedback from the field to help build exciting features and functionality.

  • Mentor other team members to guide them throughout their onboarding.

Success Behaviours (What does success look like?)

  • Fully understands the customer’s value cases and able to translate business requirements into technical delivery.

  • Deals successfully with different customer roles, including technical, DevOps, business, operations, and C-level. Can manage customer expectations.

  • Engages in strategic thinking and planning for long term success rather than short term deliveries.

  • Creative approaches to solving traditional problems in large organizations

  • Leads with conviction and clear direction

Required Experience

  • Solid customer-facing experiences such as a pre-sales or consultancy or similar.

  • Experience with the entire software development lifecycle, and software development

  • Requirements gathering, and writing design documents at both technical and business levels

  • Experience in application performance management is a plus.

  • Experience in at least 1 technical domain (Cloud technologies, containers & micro services, DevOps, automation, service management, etc)

  • Some experience with infrastructure design aspects, including high availability and disaster recovery

  • Integrating and exchanging data between enterprise software systems

  • Experience with estimating technical effort, and building quotes, proposals or statements of work

Required Skills

  • The ability to build significant relationships and lead customer engagements

  • Excellent communication and presentation skills

  • Ability to influence, and advise customers and peers on the best approach.

  • Effectively run customer workshops and meetings

  • Continuous improvement attitude

  • See the big picture but also understand the details

  • Ability to travel

Certifications

  • A technical bachelor’s degree or equivalent. Ideally to Masters level

  • ITIL Foundation certification (preferred)

  • TOGAF or similar architecture certification (preferred)

Benefits

If the award-winning culture at Cisco AppDynamics is not enough to entice you, here are some more reasons that would make you excited to get out of bed and raring to go each morning:

We are passionate about supporting our team to achieve their goals, so we aim to dedicate one day a week to personal and team development. In this time, you will learn new skills to stay up to date with the latest technologies, features and methodologies to unleash your potential.

Moreover, we offer competitive compensation, generous paid time off policy + 5 extra days for volunteering, private health care, pension, employee stock purchase, other perks such as: mobile phone, gym and much more.

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