Account Manager- Public Sector

Apply
  • Location:
    Bangalore, India
  • Alternate Location
    India
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Networking, Security, Service Provider
  • Job Id
    1438376
New

Job Description: Account Manager

Meet the Team 

We are looking for a highly motivated and results-driven Account Manager for Public Sector to join our team. As a  Account Manager, you will be responsible for building and maintaining strong relationships with government clients and ensuring the delivery of exceptional customer service. This role requires someone who is highly organized, detail-oriented, and able to work independently to meet client needs remotely. You will be the key point of contact for your accounts, ensuring that all aspects of their relationship with the company are managed effectively.

Your Impact 

  • Client Relationship Management:
    • Act as the primary point of contact for assigned accounts, ensuring strong, lasting relationships.
    • Regularly communicate with clients via phone, email, or virtual meetings to understand their needs and address any concerns.
    • Proactively monitor and manage the client’s satisfaction, ensuring that services and products meet or exceed expectations.
  • Account Growth & Retention:
    • Develop and execute strategies for expanding business opportunities within existing client accounts.
    • Identify upsell and cross-sell opportunities, proposing tailored solutions to meet client needs and drive account growth.
    • Ensure timely resolution of any client issues and concerns to maintain customer satisfaction and retention.
  • Program Management:

Manage & full fill the client requirements of various architectures through Cisco partner eco systems

    • Work closely with internal teams Sales, Account Executives, Solution Engineering teams to meet client requirements
  • Sales Support:
    • Collaborate with wit all internal  team to prepare proposals, quotes, and presentations tailored to client needs.
    • Provide support during contract negotiations and renewals, helping clients understand the value proposition and ensuring they receive optimal service.
    • Assist in setting up and managing customer accounts in the SFDC.

  • Problem Solving:
    • Address and resolve any issues or concerns raised by clients in a timely and professional manner.
    • Act as an advocate for the client within the company, ensuring their needs are met and any challenges are addressed effectively.
  • Market Intelligence:
    • Stay up to date with industry trends, market developments, and competitor activity to provide relevant insights to clients.
    • Identify new opportunities within your accounts or potential new clients by analyzing market conditions and client needs.

Key Skills & Competencies:

  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients, internal teams, and stakeholders.
  • Client-Focused: Ability to build and maintain strong relationships with clients, ensuring their satisfaction and business growth.
  • Project Management: Strong organizational and project management skills, with experience in handling multiple clients and projects simultaneously.
  • Sales Acumen: Ability to identify and capitalize on sales opportunities to drive business growth within assigned accounts.
  • Problem-Solving Skills: Strong critical thinking and problem-solving abilities to resolve client concerns effectively and efficiently.
  • Self-Motivated: Ability to work independently, managing accounts and projects remotely while ensuring high levels of productivity and client satisfaction.
  • Tech-Savvy: Comfortable using all internal tools SFDC, and virtual communication platforms like WebEx
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in communications, reports, and account management.

Minimum Qualifications

  • Bachelor’s degree in engineering or business management.
  • Proven experience in account management, customer service, or sales support (5-6 years minimum).
  • Experience in managing remote or virtual client relationships is preferred.
  • Proficient in using CRM systems e.g. Salesforce and office productivity software
  • A strong understanding of digital tools and platforms used in virtual communication, collaboration, and project management.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!  

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply