Senior Sales Specialist - Webex Customer Experience (CX)

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  • Location:
    North Sydney, Australia
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Collaboration
  • Job Id
    1445237
* Location: Must be based in or within a commutable distance of Sydney.

Meet the Team

At Cisco, we’re redefining collaboration and customer experience through our Webex Customer Experience portfolio—one of the fastest-growing and most strategic areas within our business. As digital messaging, AI and automation transform customer engagement, organizations must evolve quickly and effectively. Webex Customer Experience (CX) Solutions help our clients stay ahead in this multifaceted landscape.

As a Senior Sales Specialist for Webex CX Solutions, you will work closely with cross-functional teams to address our customers’ most complex business needs. Reporting to the Head of Webex CX A/NZ, you will collaborate with:
  • Global Contact Centre Sales teams and leadership
  • Product Sales Specialists and Solution Engineers
  • Account Management Teams
  • Channel Partners and third-party Solution Providers
  • Product Management teams within Cisco’s Global Contact Centre Business Unit
Your Impact

You’ll play a key role in driving Cisco’s success by growing our Webex Customer Experience Solutions sales including Webex Contact Centre, and Webex Connect, our Communications Platform-as-a-Service (CPaaS) together with Webex AI Agent and AI Assistant. This role focuses on Enterprise, Public Sector, and Commercial segments across Australia and New Zealand.

As a Senior Sales Specialist, your consulting expertise and industry knowledge will empower Cisco’s sales teams to build trust and expand our market presence in CPaaS, CCaaS, and AI-driven solutions. In this role, you will:

  • Advise customers on how Cisco’s AI-enabled solutions can address their unique business challenges
  • Lead strategic, consultative sales efforts to position Cisco as the partner of choice for excellent customer experiences
  • Enable our customers to achieve business outcomes through innovative technology
  • Guide organizations in identifying high-value AI use cases and clearly communicate the potential return on investment
  • Drive revenue growth and improve Cisco’s leadership in the market
  • Build positive relationships with senior leaders, using both direct and channel-led approaches
  • Collaborate with internal and external partners to achieve shared goals
Minimum Qualifications
  • Sales and Consulting Leadership: 5+ years’ experience in leading solutions and application sales, as well as consulting engagements.
  • Domain Expertise: In-depth understanding of Contact Centre as a Service (CCaaS), CPaaS and SaaS-based technologies, and architectures, including adjacent technologies such as Workforce Management, Quality Management, and AI.
Preferred Qualifications
  • Ability to communicate a compelling vision, particularly in Contact Centre (CX), AI, and Experience Management (CE)
  • Experience collaborating with customers to identify challenges, demonstrate the value of AI, and develop ROI-based use cases
  • Interactive approach to working with teams, partners, and customers to ensure successful outcomes
  • Strong business insight and industry awareness to align Cisco’s solutions with customer priorities
  • Proven ability to engage with senior executives and deliver value-driven solutions

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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