Account Executive - Collaboration

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  • Location:
    Rome, Italy
  • Alternate Location
    Austria, Greece, Spain, Hungary
  • Area of Interest
    Webex (Collaboration)
  • Job Type
    Professional
  • Technology Interest
    Webex (Collaboration)
  • Job Id
    1441199

Webex CX, provides cloud contact centre, virtual agent and proactive communication software and services that lead high-demand customer experiences and interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re crafting a world where enterprises can stay constantly connected to their customers. A place where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.

We are operating in one of the most exciting market spaces, where the growth of smart phone usage and mobile and digital messaging has driven profound changes in customer behavior, forcing organisations and businesses to transform customer engagement and communication faster and more efficiently.

We provide a range of services to these sectors today, selling a mix of mobile and digital communication solutions, multi-channel marketing, contact centre products, AI led customer self-serve solutions, automated returns, order delivery notifications, and omnichannel agent support.

We are looking for an Account Executive / Sales Specialist to develop and grow new and existing accounts within the Enterprise and Commercial market and public sector across EMEA. The role will be developing business relationships and managing complex clients, owning a revenue stream, generating leads and selling a mix of mobile and digital communications solutions.

The successful candidate will play a pivotal role in the company’s bottom line and support all levels of the organization by qualifying marketing leads and creating new opportunities that add pipeline and revenue to the organisation.

What you Will do

  • Achieve annual and phased booking / revenue targets.
  • To identify new profitable business opportunities through telephone prospecting, meetings, business development activity with end-users and through channel partners.
  • Organize meetings with right stakeholders to pitch our AI and cloud communications and messaging portfolio.
  • Working closely with our tele sales and marketing resources to define, create and execute targeted marketing activity to drive awareness and lead generation.
  • To develop high quality sales collateral including sector specific and client specific presentation material.
  • To develop an account plan and chessboard for each key account.
  • To deliver a continuous pipeline of qualified opportunities through various prospecting means, including research, networking, cross-selling, cold calling, exhibitions, partnerships etc.
  • Work with clients to promote our product capabilities throughout their business, utilising joint events, marketing strategies, innovations days etc.
  • To negotiate contracts / SLA’s that achieve company objectives.
  • To ensure the highest possible conversion rate of new leads into confirmed new business.
  • To support the establishment of strong, lasting client relationships.
  • To provide timely and accurate pipeline forecasts and reporting.
  • To identify and report on market trends, competitor activity, customer demand, buying process developments and other relevant market intelligence.

Who You Are

  • Degree standard, strong literacy, verbal numerical skills
  • Excellent customer facing, presentations, communications and inter-personal skills.
  • Experience at selling to C-level
  • Excellent commercial skills
  • Proven abilities in negotiation and closing
  • Experience in leading and winning RFPs
  • Substantial consultative solution selling experience
  • Experience from the mobile technology, SaaS and CPaaS market
  • Knowledge of the Contact Centre market and experience of selling Contact centre technologies.
  • Proven and demonstrable ability of identifying and establishing sales opportunities with relevant prospects
  • Able to demonstrate ownership and setting of own goals, as well as prioritisation
  • Proven experience of reaching and exceeding sales targets and maximising profit margins
  • Proven abilities in account start up and transfer into account and operational management
  • Proven ability to work effectively with a team of people with different skill-sets to progress business opportunities – including presales, customer success, PMs, BAs, Product Managers and Operational support teams

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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