Account Development Specialist (Remote)

  • Location:
    San Francisco, California, US
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Compensation Range
    125300 USD - 186800 USD
  • Job Type
    Professional
  • Technology Interest
    Software Development
  • Job Id
    1425104

At Cisco Meraki, we know that technology can connect, empower, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed team in the world, our product and technology architecture are changing the landscape of enterprise networking and making cloud-managed IT a reality.

The Product team of a leading Cisco solution (Cisco Spaces) is looking for an Account Development Specialist with experience in customer outreach, mapping solutions with customer needs, and product adoption!

What You'll Do:

  • Become an expert in discovery, use case specific infrastructure requirements, & full stack Cisco Spaces value
  • Understand Ideal customer profile & personas, and have the ability to overcome objections, listen, and ask critical questions to resolve customer needs
  • Focus on daily and weekly direct customer engagements via various sources: recently activated, inbound requests, health report, and existing customer adoption requests
  • Setup and drive calls with customers across different geographies and industries to drive use case awareness, adoption, and encourage them to try new features
  • Schedule and run product demos to internal and external partners to promote product adoption and ideal customer journey.
  • Ensure timely engagement with customers
  • Stay abreast on deployment process, technical requirements, use cases, product improvements, and product roadmaps in order to have effective communication with customers, Account Managers and Partners
  • Liaise with accounts teams, partner resellers & product sales specialists to ensure customer needs are met.

Who You'll Work With:

  • You will be working with the Meraki Product Management team. This group owns Cisco Spaces, the world’s most powerful location cloud platform that has already digitized over 9.5 billion sq. ft. of enterprise airspace - and we are just getting started. Read more about us at https://spaces.cisco.com. As Cisco moves towards a more software focused strategy, this is an excellent time to craft the future of the wireless business by taking to market an innovative SaaS solution such as Spaces.
  • Spaces growth is driven by continuous innovation and a team that pushes boundaries to drive product activation and adoption at scale.

Who You Are:

  • You’re an expert at interacting with customers in a remote / virtual environment.
  • You have an ability to collaborate with ease across various internal and external teams
  • You’re skilled at objection handling and meeting customer expectations
  • You deliver product demos with sophisticated messaging in a confident and convincing manner.
  • You are a team player, self-starter, and results oriented.

Skills:

  • Effective communication, persuasion, and objection handling skills
  • Strong discernment with critical thinking
  • Excellent analytical, time management, organizational & troubleshooting skills
  • Ability to handle a high volume of appointments, and stay organized

Experience & Education:

  • 2-4 years of experience in sales development/customer success/interfacing/engagement role
  • Strong communication skills
  • Saas Experience Preferred
  • Any Bachelor's degree
  • CCNA certification preferred

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

 At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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