Accelerated Apprenticeship Pre-Grad Program: Customer Experience

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  • Location:
    Riyadh, Saudi Arabia
  • Area of Interest
    Customer Experience
  • Job Type
    Apprentice
  • Technology Interest
    Cloud & AI (DCN & Compute), Cloud and Data Center, Network (incl: IIoT, SD-WAN, & ThousandEyes), Networking, Security, Security and Observability, Wireless, Mobility
  • Job Id
    1444044
New
Specialty: Customer Experience
Program Start Date: August 2025
Location: Riyadh, KSA
Duration: 12 months


About Cisco

It has never been a better time: to lead, inspire, and innovate. Today at Cisco we are building teams that are expanding our technological capabilities in exciting new ways across mobile, cloud, security, IT, collaboration and big data spaces, including software and consulting services. Through the Internet of Everything we transform our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. We work with customers across all sectors, so your revolutionary ideas will impact everything from retail, healthcare, and entertainment to public and private sectors, and beyond. There are over 3 billion people and 10 billion connected things in the world now, and over 50 billion estimated in the future, your career has exponential possibilities at Cisco. Join us to collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.
Meet the team:
Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Our Consulting Engineers are an integral part of the CX team delivering critical business services to our customers. We combine the power of Cisco Analytics and knowledge with the outstanding technical expertise and consulting to drive value, innovation, and adoption in our customer´s network.


Your impact

The Cisco Apprenticeship Program is designed to provide you with practical opportunities to apply theory learned from the classroom to a professional work setting. You will be coached and mentored by some of the industry’s brightest minds who will help challenge and develop your skills. You will get the opportunity and resources to become a true technology expert when combined with your drive and motivation.
All combined, your apprenticeship increases your job readiness across the industry and will give you a competitive advantage for landing a full-time job at Cisco.
By participating in the apprenticeship program, you will:
  • Work with a team of highly qualified professionals who serve customers worldwide. 
  • Solve technical issues, optimize workflows or enhance future products
  • Develop an agile approach to learning, practice, troubleshoot and implement
  • Develop a Customer Experience (CX) mindset. Learn how to prioritize, multitask and enable customer success
  • Build your professional network. Practice how to communicate, share knowledge & ideas and work with diverse cultures
  • Significantly increase your chances to get full time job in Cisco in future
  • Receive in-depth training and build your skills as you earn industry-leading Cisco certifications


Minimum Qualifications
  • You are in your Penultimate or final year of university studies in a Networking, IT, Cybersecurity or related Engineering degree.
  • You are fluent in English and Arabic (written and verbal)
  • You are passionate about networking, information technology, or cybersecurity.
  • You are proactive, curious, and passionate about customer engagement.
  • You possess effective communication and teamwork skills.
  • Must be a Saudi national


Preferred Qualifications
  • You have notions of technology in a relevant domain, such as: Routing, Switching, Datacenter, Virtualization, Mobility, Wireless, Unified Communications, Business Video, Security or Software Defined Networking
  • You understand the need to script and automate in Python or similar languages
  • Leverage good communication, consulting and customer relationship skills to create productive collaborations.
  • Knowledge of adjacent technologies, holding Cisco Certifications (e.g., CCNA, CCNP) or industry recognized certifications is a plus.


 #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.  
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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