APJC Business Operations – Specialists/CGEM
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Location:Singapore, Singapore
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Area of InterestBusiness Strategy and Operations
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Job TypeProfessional
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Technology Interest*None
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Job Id1425122
APJC Business Operations – Specialists/CGEM
What You'll Do
You will plan, direct and coordinate the business operations for the Specialists (includes Services, Software and Architectures) and CGEM in APJC, lead sales readiness planning and operations support, and provide sales process advisory services to the sales team (the internal Customer) to help drive sales productivity in support of enabling sales growth. You will work closely with multiple cross-functional teams across Sales, Strategy & Planning, Finance, Customer Partner Success, Sales Operations, Analytics etc.
You will be part of the Central Strategy, Planning and Operations team in APJC, working with the Global Revenue Operations and Theatre Strategy, Planning and Operations business partners in the region. You shall be responsible for:
· Governance, Facilitation, Coordination and the Overseeing of the New Year Readiness (NYR) process for APJC, goalsheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, SPIFFs) etc
· Change management for any operational implications as a result of Go-To-Market changes, NYR updates, Sales Priorities, End-to-End Sales Method, Sales Enablement etc
· Providing feedback to relevant stakeholders on system improvements (including Anaplan, SFDC, Sales Console, Centro, Sales Tools etc) and consequently adoption of digital tools across the sales and operations community
· Identifying “sales operations improvement initiatives”; build actionable plans that can get executed, and directly lead specific initiatives
· Aligning operations with Cisco's overall strategic priorities, providing feedback to leadership. Become a trusted advisor for the APJC SPO Leadership Team; Support APJC Leadership in making critical business decisions providing solid fact-based analysis
Who You'll Work With
The APJC SPO team is responsible for business intelligence, growth identification, market and sales strategy, planning, field enablement and sales operations. The team drives initiatives from conception to execution, fostering alignment across theatres, segments and functions, seeking excellence and consistency in management practices with the ultimate goal of accelerating Cisco's growth in APJC.
Who You Are
Critical personality attributes include - a hands-on, can-do attitude and a highly collaborative style. You need to be a calm, self-motivated individual with a strong focus on delivery under tight timelines. Ability to influence, collaborate with multiple cross-functional teams & work with resources, in a ‘virtual’ style, that are not under direct control will determine success in the role.
The ideal candidate will have a combination of previous sales operational expertise, analytic horsepower, logical reasoning ability and ideally, an understanding of Cisco products and solutions.
The minimum qualifications for the role:
● 5-8 years in a sales operations, program, project or functional management position.
● Knowledge of Cisco Sales Operations basics – Share hierarchy, New Year Readiness, Goaling and Compensation highly desirable
● Asia-Pacific regional experience desirable.
● Ability to interact with multiple cross functional teams
● Ability to work independently and proactively.
● Works effectively with regional and global teams.
● Excellent program & project management skills.
● Ability to develop & present strong data driven business proposals.
● Excellent communications & presentation skills.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
