シスコシステムズ 26卒 新卒採用本選考 - テクニカルコンサルティングエンジニア職

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  • Location:
    Minato, Japan
  • Area of Interest
    Customer Experience
  • Job Type
    Early in Career
  • Technology Interest
    Cloud and Data Center, Internet of Everything, Networking, Security
  • Job Id
    1432136
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*Candidate who has 0-3 years of full-time work experience can also apply to this role

Cisco continuously evaluates potential sites for support operations around the world in an effort to understand the available capabilities and resources offered in particular countries. As part of these activities, Cisco has established a center in Tokyo.

If you are willing to develop your career in this cutting-edge technology environment, you enjoy working in a multicultural and multinational organizations and wish to intensely learn and acquire new skills and competencies, we sincerely encourage you to place your application for the postion of:

Cisco seeks a Customer Support Engineers to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.

The scope of responsibilities assigned to the position:

  • Solves reported product and network problems of moderate complexity
  • Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
  • Provides basic systems/product training and intellectual property material
  • Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services

The qualifications and personal skills we are looking for are:

  • Good technical foundation in networking (CCNA equivalent level or above)
  • Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, Network Management, Microsoft, Linux
  • Ability to communicate in English effectively both verbally and in writing; other languages would be a plus
  • Passion and demonstrated ability to learn and work in a multicultural team environment
  • Ability to drive to achieve goals with limited supervision
  • Analytical skills

We will complement your existing technical knowledge through classroom and on the job trainings and coaching in the initial months, followed by a gradual integration into the role. Ongoing technical training as well as a range of development opportunities and an attractive compensation package are also waiting for you. You can reach high at Cisco!
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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