1437996 Customer Delivery Architect

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  • Location:
    Roseville, California, US
  • Alternate Location
    Los Angeles metro area, Sacramento, Rancho Cordova, and Irvine, CA
  • Area of Interest
    Customer Experience
  • Compensation Range
    146000 USD - 205400 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1437996

The application window is expected to close on: 4/11/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. 

Must live within commuting distance and be able to work onsite 3-4 days per week in the greater Northern California region. 

Meet the Team

Our Customer Delivery Architects are a valuable part of the Customer Experience (CX) team supporting our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that’s you) to drive value, innovation, and adoption in our customer’s network. We help them to reduce risk, drive innovation, and improve their network to meet business objectives. We are the customer’s trusted advisor, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.

Your Impact

As a Customer Delivery Architect, you will play a pivotal role in ensuring that Cisco fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience. In this customer-facing role, you will work with key partners throughout customer organizations, from technical staff to CXO level, building strong working relationships as a trusted advisor. You will stay informed about customer challenges and remain up-to-date on Cisco’s solutions and service offerings that can be proposed to address and resolve these challenges. The ideal candidate is a creative problem solver, addressing the growth mindset, capable of proactively building our customers' technical roadmaps. Drawing upon a comprehensive mix of broad security and networking knowledge, as well as specific area expertise, along with excellent customer relationship skills, you will establish yourself as trusted advisor capable of building long-term relationships with customers. An inclusive approach builds innovation and better outcomes for our customers. We encourage candidates from all backgrounds and experiences to apply, as we believe that an inclusive team drives success and enables us to better understand and serve our customer base.

Minimum Qualifications:

  • 10 years of relevant experience in customer roles, within technical delivery, IT, or pre-sales product engineering
  • BS in Computer Science, Electrical Engineering, or equivalent experience
  • CCIE in Security, Collaboration and/or Route Switch

Preferred Qualifications:

  • Be experienced delivering Cisco standard methodologies within our client's infrastructure.
  • Be able to demonstrate the ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of technical network problems.
  • Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.
  • Leverage good communication, consulting and consistent engagement to build productive collaborations.


#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! 

*LI-VL1

#CJ


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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