1418744 Customer Delivery Consulting Engineer
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Location:Annapolis Junction, Maryland, US
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Alternate LocationHerndon, VA; Washington DC Metro
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Area of InterestCustomer Experience
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Compensation Range123200 USD - 158400 USD
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Job TypeProfessional
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Technology Interest*None
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Job Id1418744
Application window is expected to close on 12/2/2024.
*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with Full Scope Polygraph Clearance ***
***Must be located within commuting distance to Annapolis Junction, MD location and be able to work onsite 2-3 days per week***
What You'll Do
Our Network Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting (that’s you) to drive value, innovation, and adoption in our customer’s network. Helping them to reduce risk, drive innovation, and maximize their network to meet business objectives. You will be the customer’s trusted advisor and subject matter expert helping the customer understand their network, how to reduce risks, and take advantage of the technology. You will work with Cisco Engineering to advocate for innovation for your customer, and as a liaison share what is coming with your customers to help them be on the cutting edge of innovation.
As a Route/Switch Network Consulting Engineer (NCE), you will help lead the effort to transform our customer's current and future network architecture. Specific tasks include but are not limited to:
* Create customer deliverable documentation including High Level Design (HLD), Low Level Design (LLD), and Acceptance Test Plan (ATP) for the entire Network portfolio
* Deliver design workshops and consultancy services
* Provide operations consulting
* Provide knowledge transfers to the customer's network operations staff
* Serve as an escalation point for critical issues
* Support architecture changes and implementations
* Data Center knowledge and support
Who You'll Work With
As a Network Consulting Engineer, you will be partnered with a team of talented Cisco and National Security Organization (NSO) Architects, Technical Leaders, Consulting Engineers, Project Managers, and Delivery Leaders obsessed with our Customer’s success and showing them the value Cisco brings to our NSO client.
Who You Are
As Route/Switch Network Consulting Engineer (NCE), you will meet the minimum requirements to be considered with the desired skills being a plus.
Minimum Requirements:
* TS/SCI with Full Scope Polygraph (FSP) clearance
* 5-7 years relevant experience in networking; expertise in our route/switch solutions
* Cisco Certified Network Administrator (CCNA), Cisco Certified Networking Professional (CCNP)/R&S or equivalent skills (Routing/Switching)
* Ability to analyze networking services requirements
* Experience in designing complex routing and switching networks
Desired Skills:
* Be experienced delivering Cisco standard methodologies in the customer's infrastructure
* Be able to demonstrate the ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and troubleshooting of complex routing and switching network problems
* Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners
* Leverage strong communication, consulting and customer relationship skills to quickly create productive collaborations
* Can simplify analysis and present results clearly at all levels of the business - including at senior management team level
* Have the capacity to see and articulate a vision that inspires change
* Strong analytical and problem-solving skills with ability to troubleshoot technical problems
* Experience with Quality of Service (QoS) development and implementation
* Ability to multi-task, self-start, work in a fast-paced team environment and work independently
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
*LI-VL1
#CJ
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
