1416052 Customer Delivery Technical Leader

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  • Location:
    Annapolis Junction, Maryland, US
  • Area of Interest
    Customer Experience
  • Compensation Range
    135100 USD - 173700 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1416052

*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with Full Scope Polygraph (FSP) clearance ***


***Must be located in within commuting distance of the Washington, DC, Metro area and be able to work onsite 3-4 days per week***


Who You'll Work With

The National Security Operations team is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with leading edge Cisco solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.

As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation’s security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.


What You’ll Do

You will be a Customer Delivery Technical Leader, responsible for the support and delivery of Security services. This position is located in Annapolis Junction, Maryland.  Customer Delivery Technical Leader will perform and drive architectural and high- and low-level designs and integrate engineering efforts for complex network infrastructure solutions. They will also assist customers with tool selection and strategic direction of tools and network management systems. You will identify and document network/security design and architecture best practices.

You will align and drive focused work with customer's business strategy and objectives. On a quarterly basis, Customer Technical Leaders are expected to present overall status of projects and delivery as part of a Quarterly Business Review. You will demonstrate and generate applicable technical, standard methodologies, and white papers, support testing and validation of solutions and software strategies along with configure devices and troubleshoot errors.

You will solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies and vendors, showing the value of our services at all times being proactive and involved in all aspects of our services delivery and provide visibility to various customer forums.


Who You'll Work with

The Cisco Customer Experience involves helping craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network uptime and reliability. The qualified engineer in this account will be able to have an impact on the customer base and help them transform to meet their mission.

You will work closely with the Product Account Team and their strategy for account growth--both product and services—and provide insight to the customer’s buying strategy and initiatives. You will also work closely with Delivery Managers, Architects, Project Managers, High-Touch Operations Managers, and the Cisco Smartnet Technical Assistance Center.


The Team


Cisco’s Customer Experience Team is a team of leaders who provide leading architectures and solutions to our customers -- along with cutting edge consulting to ensure customer success. Our members work cross-functionally and together to deliver business outcomes, along with the resources to ensure personal and professional growth.


Who You Are

The successful candidate will provide support to our customers in testing and verification of solutions, along with hands-on support as technology is being deployed, implemented, or optimized.

  • Customer Obsessed: Proactively understands customer needs and aligns Cisco teams and resource expertise from cross-functional teams to drive alignment on decisions that enhance customer value.
  • Technical Solution Foundation: Ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally executed and applied in a customer’s environment. Foundational technical solution knowledge, solution alignment, and industry best practices
  • Cross-Team Collaborator & Influencer–work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact in a remote / virtual and face-to-face environment.
  • Strategic Champion –You see the big picture and all the dependencies that influence each other within and around your engagements. You proactively take actions before potential issues arise.
  • Results Oriented: Interest in and proven execution ability with relevant technology delivery execution, customer outcomes and people development.
  • First Responder: Skilled at issue management, solution driven ownership and managing customer expectations and escalations as well as team or employee critical needs and issues; Ability to work in a dynamic environment; make timely, logical, and appropriate decisions.
  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.


Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.  We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


*LI-VL1
#CJ

dicesvs

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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