1401637 Customer Delivery Consulting Engineer - Route/Switch

  • Location:
    Herndon, Virginia, US
  • Alternate Location
    Must be onsite 3 days a week at MCB Quantico, VA
  • Area of Interest
    Customer Experience
  • Compensation Range
    115300 USD - 158400 USD
  • Job Type
  • Technology Interest
  • Job Id

*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a minimum of a current US Government Secret clearance*** 

***Must be onsite 3 days a week at Quantico, VA MCB***

What You'll Do

CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by transforming their IT. Serving the U.S. Federal government, state and local governments, education, and publicly funded healthcare, we provide senior technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers.

The Customer Delivery Engineering Consultant position is responsible for the support and delivery of Advanced Services to Cisco's Department of Defense (DoD) Customers in the US Public Sector market. In this role, you will be "Cisco's face to the customer" working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues. With a top tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.

Who You'll Work With

The U.S. Public Sector’s Advanced Services team is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative Cisco solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.

As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation’s security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.

Who You Are

  • Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
  • Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
  • Drives customer technology transitions, influencing solution architectures and services.
  • Builds customer simulations to resolve/validate complex problems and compatibility issues.
  • Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer.
  • Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
  • Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
  • Translate business requirements into solution design.
  • Mentors and develops others.
  • Individual contributor

Role & Responsibilities

  • Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
  • Has a global impact.
  • Decisions impact the achievement of customer, operational, program or service objectives.
  • Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
  • Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
  • Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
  • Owner and keeper of our culture.
  • Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
  • Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
  • Recognized as a technical expert and leader in their technical domain.
  • Independently applies knowledge and experience in creating solutions for customer outcomes.
  • Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
  • Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long-time perspective for results.
  • Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and to coordinate activities with other personnel.

Minimum Qualifications

  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
  • Expert level (e.g., CCIE) or equivalent relevant certification desired.
  • CISSP, Security+ or equivalent required.
  • Cisco DevNet certification is preferred.
  • Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
  • Ability to apply critical thinking to function effectively in ambiguous circumstances.
  • Successfully communicates difficult concepts. Guides, influences, and persuades others either internally or externally.
  • Experienced in providing complex design recommendations integrating new features and new applications to Senior Leadership Teams. Advocate for the customer’s best interest and promote Cisco.
  • Have Route/Switch advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, Datacenter Switching Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast, Route Redistribution
  • Familiarity with features, examples include: MPLS (L2/L3 VPN/VRF-Lite) and MPLS-TE, BGP, ISIS, OSPF, EIGRP, inter-as, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, and PfR
  • Be able to demonstrate their ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and troubleshooting of complex routing and switching network problems.
  • Be capable to provide high level crisis management through anticipation of issues, problems or events and actively resolving them with the customer and partners.
  • Leverage strong communication, consulting, and customer relationship skills to quickly create productive collaborations.
  • Can simplify analysis and present results clearly at all levels of the business - including at senior management team level.
  • Have the capacity to see and articulate a vision that inspires change.
  • Strong analytical and problem-solving skills with ability to troubleshoot technical problems.
  • Ability to multi-task, self-start, work in a fast-paced team environment and work independently.   


Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!




Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.