1378821 - Senior Strategy and Planning Manager

  • Location:
    Offsite, San Jose, California, US
  • Area of Interest
    Business Development
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1378821

Senior Strategy and Planning Manager


What You'll Do

At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company’s transition to a recurring revenue software-centric model. The new model will be rooted in the vision of “delivering the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners”.

We're looking for an outstanding senior manager to help grow our CX business. This is a critical CX role in which you'll:

  • Work on the long-range strategy for CX and projects that address both growth and operational objectives using organic and inorganic plays
  • Work on multiple critical initiatives, and lead major workstreams/projects
  • Deeply understand the CX business and strategic trends both in our business and technology landscape
  • Systematically analyze selected markets, key players and other strategic CX themes across technologies, portfolio offers and GTM segments
  • Systematically supervise strategic themes on probability / impact change
  • Consult with our business partners (across Product Management, Finance, Engineering, Operations, Regions and Sales) to assure the accurate strategy and fit for purpose CX roadmaps that grow share and drive customer outcomes

You’ll have the opportunity to form relationships with key collaborators, have visibility with senior leadership and engage in matrix-managed projects, making you a key influencer of the CX/services business globally. Your success would be determined by the impact to business and exceeding expectations.


Who You'll Work With

You'll be a key member within CX Strategy - a successful, well-respected team which exists to help CX grow profitably. We work hard and pride ourselves on solving sophisticated business problems. We believe deeply and speak simply. We develop strong relationships across the business and flourish with connecting the dots to discover new opportunities and build impactful solutions. We take our work/responsibilities seriously but also have a lot of fun together!


Who You Are

  • You are a structured problem solver who can communicate clearly, concisely, and in simple terms.
  • You are highly organized and a self-starter. You're super curious and eager to learn and eager to dig in to help wherever you can.
  • You ask "why" to understand the root cause. You put structure to your thinking. You make simple the sophisticated.
  • You embrace complexity and thrive in difficult situations.
  • You are willing to take risks to explore new opportunities and know how to validate the potential and feasibility quickly.
  • You love to work in multi-functional teams. You thrive in a fast-paced, dynamic and multi-cultural business environment and you can work with a range of sensitive and confidential issues.


At minimum, we expect you to have:

  • A BA/BS degree + MBA with 5+ years of relevant experience in corporate strategy/planning roles at a major technology company, or management consulting
  • Strong understanding of technology services, customer success and the Cisco portfolio in particular
  • Excellent skills in qualitative and quantitative analysis and synthesis, crafting storylines for executive consumption and building models for cases

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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