1376351 Customer Delivery High Touch Technical Engineer - Data Center

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1376351

*** Must be a US Citizen and have the ability to obtain a U.S. Government Security Clearance***

What You’ll Do 

As part of the CX Public Sector High Touch Technical Support (HTTS) team, you will work with an outstanding team of Tier 2 and 3 Customer Support Engineers. The CX PS HTTS team specialization in one of or more core technologies while understanding the foundations of our network products, protocols, and effective methodologies. You will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues.

Who You’ll Work With

The CX Public Sector team provides second/third level technical support at security classification to the Federal and SLED customer base via phone, email, web, and remote access for R/S, Security, Collaboration, Datacenter, Wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers via phone/email/ consultation to independently solve & debug product problems. HTTS in Public Sector provides our Federal, SLED, and other customers operating within the regulatory space Cisco’s leading-edge technical support and services natively; thus redefining the way our customers meet their critical mission and business needs.

Who You Are

Minimum Qualifications:

  • Sole US Citizenship and clearable for Top Secret clearance
  • Technology expertise - CCIE or equivalent experience
  • Resolution leader, problem-solving - troubleshooting methodology
  • Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
  • Introspective - understand own social style, strength, flaws, and relation to others
  • Results Focus - ego suppression, objectivity
  • Phenomenal teammate passionate about customer success

Required skills

  • Expertise with at least 1 of the following:
  • Nexus
  • ACI
  • Routing/Switching

Nice-to-have skills

  • Nexus Dashboard
  • Tetration

Skills in server knowledge: Cisco UCS, VMware, Windows Server, Unix, Linux, Python,

REQUIRED EDUCATION

  • Four-year college degree in Computer Science (or similar)

OTHER REQUIREMENTS

  • US Citizen
  • TOP SECRET/SCI with CI Poly Preferred
  • Located in RTP, working in Cisco office daily
  • Travel less than 25%
  • Cisco Network Certifications (i.e., CCNA, CCIE, CISSP, CCNP, CCDA, etc.) a nice to have

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

 *LI-VL1
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Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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