1281021 - Cisco Managed Services, Technical Consulting Engineer

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

Cisco Managed Services at Cisco is a team of extraordinary experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Your career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!


  • Act as a focal point for high impact, large account problem resolution
  • Works on complex problems where analysis of situations requires in-depth evaluation of factors
  • Participate in daytime and night/weekend on-call rotation
  • Solve complex enterprise networks to quickly resolve downtime and outages
  • Build Methods Of Procedure (MOP) and action plans for post-sales projects
  • Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)
  • Handle issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
  • Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer
  • Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
  • Perform ad hoc analyses and tasks as assigned
  • Provide mentorship and leadership to less experienced engineers
  • May require some travel to customer locations in this role


  • Minimum of 6-10+ years experience in network support
  • Strong practical knowledge of solving Routing and Switching protocols BGP, EIGRP, OSPF, and STP
  • Strong practical knowledge of protocols including Multicast, HSRP, TCP/IP, IPSEC, and Frame-Relay
  • Strong practical knowledge of Cisco platforms including 6500, FWSM, and ISR series routers
  • Proven crisis management skills
  • Strong analytical, problem solving and organizational skills
  • Strong written and verbal communication skills
  • BS in Engineering/Computer Science/IT and/or equivalent experience
  • Prior experience in support of remote customer networks required
  • ITIL certifications a plus
  • CCIE highly desired