1229599 - Lead Network Management Support (NMS) Engineer

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id
The CMS Platform Operations team seeks a Lead Application Support Engineer to join some of the industry's brightest minds to support a state of art monitoring platform. The candidate is expected to
Drive resolution of complex Incidents/Events, Work with Problem Managers for PBI investigation and RCAs, Providing escalation support for Tier 1 and 2, Contribute to the Knowledgebase, Provide technical inputs to change and release management, Cross collaborate with other SMEs and cross functional teams.

What You'll Do
The primary role would include pro-actively managing an NMS system to reduce/avoid potential issues. The candidate should be an expert in System administration skills along with hands on knowledge with any NMS application. The candidate is expected to understand and work with automation tools for increased and faster productivity- Scripting knowledge is a must to be successful in this role. The employee would need to understand concepts of SaaS along with virtualization and Data centre components

Who You Are
* Linux/OS administration and advanced troubleshooting(RHCA)
* Expertise in administrating EM7 or similar NMS tools/applications.
* Expertise in Tomcat, Apache
* Understanding and working experience in automation and virtualization (Ansible & VMWare).
* Good understanding/Experience with SQL databases and NoSQL DB (e.g. Mongo DB)
* Expertise in troubleshooting complex production issues – Analytical skills
* Outstanding customer interaction skills
* Knowledge of ITIL Processes

Role & Responsibilities:
Engineer is expected to:
* Drive resolution of complex Incidents/Events
* Interface regularly with Engineering, Delivery, Architecture teams etc. on regular basis for knowledge upgrade and feedbacks sharing.
* Work with Problem Managers for PBI investigation and RCAs
* Providing escalation support for Tier 1 and 2
* Contribute to the Knowledgebase
* Provide technical inputs to change and release management
* Cross collaborate with other SMEs and cross functional teams

Minimum Qualifications:
Bachelor’s Degree level or equivalent
* Minimum 4 years of Transactional Application configuration and maintenance experience
* Minimum 6 years of relevant industry experience

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco