Technical Consulting Engineer (Full Time) United States
Location:Offsite, RTP, North Carolina, US
Alternate LocationOffsite, Richardson, Texas
Area of InterestCustomer Experience
Job TypeNew Graduate
Technology InterestCloud and Data Center, Internet of Everything, Networking, Security, Service Provider, Webex (Collaboration), Wireless, Mobility
What You'll Do
As a Customer Experience Technical Consulting Engineer, you will work on leading-edge technology with a keen focus on enabling Cisco’s global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate and push boundaries. You will make a proven impact on network infrastructure and solutions like security, mobility, collaboration, and cloud.
The TCE focuses on ensuring our customers are able to fully utilize their network services by addressing technical issues and preventing costly down time. You will:
Troubleshoot and resolve complex technical issues in network services
As a Technical Consulting Engineer, you are tasked with resolving our customers’ hardest problems. You will become a technical expert in a Cisco product or solution. You will resolve customer networks in real time, decipher logs, recreate issues in our advanced labs, collaborate with Cisco Engineering to find, investigate and fix software and hardware bugs, and more. Coupling your technical expertise and customer management skills, you will become the trusted technical advisor our customers turn to in their hour of need.
Create digitized intellectual capital to build Cisco’s technical knowledge base
Why solve the same problem twice? On our team, we want you fixing the new and exciting problems, not the old, boring ones. Technical Consulting Engineer's distill their knowledge in digitized intellectual capital, like an automated diagnostic signature. With over 4,000 contributing Technical Consulting Engineers worldwide, you will contribute to, and use, this intellectual capital repository. By harnessing the power of the Customer Experience community to identify known problems automatically, you will focus on solving the new, not the known.
Engage with wide, diverse customer base to help them get the most from their technology
Technical Consulting Engineers are the top tier, last line of support for Cisco’s entire product portfolio. As part of a specialized technology team, you will work directly with customers of all types and sizes from all over the world. TCE's work with customer and partner engineers to not only restore their network functionality, but their confidence in Cisco’s products and solutions. Customers turn to us to resolve problems, and we are the best at it.
As a newly hired TCE, you will join a cohort of your peers in our onboarding program designed to build your technical expertise in Cisco-specific technologies and develop your customer management skills. This dynamic program gets you ready to work on one of our specialized technology teams.
If offered a position as a full-time Technical Consulting Engineer, you will the choice to work from any permanent location in the United States or relocate, with our assistance, to work from our Richardson, Texas or Research Triangle Park, North Carolina offices, provided our offices are open to employees and you meet our office access requirements.
Please speak with your recruiter regarding Cisco's office access policies for your start date.
If you choose to work remotely, your working hours will be 8:00 am - 5:00 pm or 12:00 pm - 8:00 pm Eastern Time and therefore may be different from normal business hours at your location. You will be required to obtain home Internet service of sufficient speed and reliability to maintain acceptable voice / video quality on high-definition calls.
Who You Are
- Recent graduate or in your final year of study for an Associates, Bachelors, or Master’s degree in a technical field (e.g., networking, computer science, IT, engineering)
- Strong analytical and technical problem-solving skills
- Demonstrated continuous and self-guided learning in a technology field
- Passion for networking, IT, computer science, or any technical field; and knowledge of adjacent technologies
- Ability to multi-task, work in a dynamic team environment, and work independently
- Proficient in English (verbal and written)
- Eligible to start August 2022
- Able to legally live and work in the country for which you’re applying, without visa support or sponsorship
- Cisco or industry certifications a plus
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!